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Customer Service Physician Assistant

Location:
Tampa, FL
Posted:
August 13, 2023

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Resume:

ANTHONY CHEUN

**** ******** **** *** *********, Fl 33578

813-***-****

adywp8@r.postjobfree.com

Skills Summary

To implement my innovative skills in an organization that will not only give me the opportunity to grow and evolve as a professional, but to also bring innovative ideas and develop new ways and techniques that would improve the performance of the organization. Education

Malcolm X College, Chicago, IL — Physician Assistant Program, not completed Saint Francis University, Loretto, PA — MMS - not completely Loyola University Chicago, Chicago, IL — BS in Biology, 2008 Experience

Owner/manager, Boba Ice Bar; Riverview, FL – 1/2022-current Overseeing day-to-day operations, including managing inventory, supervising staff, ensuring cleanliness and hygiene standards, and maintaining equipment. Maintain food manager certification, maintain and comply with laws and regulations as put forth by the department of health.

Ensuring excellent customer service by training and guiding staff in delivering quality service, handling customer complaints or inquiries, and fostering a welcoming and friendly environment.

Monitoring and managing financial aspects, such as tracking sales, controlling costs, handling cash flow, and preparing financial reports. This may also include managing relationships with suppliers and negotiating favorable contracts.

Developing and implementing marketing strategies to attract new customers and retain existing ones. This may involve creating promotional campaigns, managing social media presence, participating in local events, and exploring collaborations or partnerships with other businesses. Hiring, training, and supervising employees, scheduling shifts, and ensuring proper staffing levels to meet customer demands. Additionally, fostering a positive work environment and providing ongoing support and motivation to the team. 2

Chef, Sticky Rice Sushi; Riverview Fl – 08/2018-1/2023 Prepping Food items such as fish, rice, vegetables, etc throughout the day to prepare for back of the house meals and for the sushi bar.

Maintain food handling techniques as required by the health department. Prepare Sushi or meals in a timely manner for customers. Maintain and clean work area from open to close.

Server, Host, To Go Specialist, Olive Garden; Brandon, FL — 09/2016-11/2019 Obtained the skill dynamics of controlling labor hours while being lead host. Knowing when to cut servers, bussers and other hosts to save on labor cost for the restaurant. Learned great communication and social skills when dealing with guests. I was able to learn more of how and what is involved in a large restaurant when it comes to corporate expectations, labor hours, food waste, and all costs the contribute to what allows the company to make a profit. Physician Assistant Student, Malcolm X College; Chicago, IL — 2011-2014 Rotated through various practices and was able to hands on diagnose, treat and perform various procedures. General Surgery I learned how to control laparoscopic instruments while performing surgeries such as appendectomies, cholecystectomies, hernia repairs and many more. I was able to perfect sutures that helped later in trauma. OBGYN taught the ability to deliver a baby as I was able to assist in the delivery of babies whether natural or through Caesarian.

Pediatrics gave me the ability to see the need and importance of healthcare for the future children of our country. Many need the help with their parents unable to afford insurance or healthcare.

Trauma Surgery was incredible and taught me the importance of my bed side manner brought from working in the hospital and consistently visiting my patients to look for changes in anything

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Clinical Assistant to Chairman, Cook County Radiation Oncology; Chicago, IL — 09/2009- 04/2011

Adapted quickly to the fast pace and larger patient volume of about 1,000% more patients treated and seen per day compared to the private hospitals I’ve previously been at. Traveled between 4 hospital locations as needed so as to learn different job functions to perform when staff would be needed.

Learned about different patient treatments and planning from the physicians, dosimetrists, physicists, and staff. Became more efficient and organized with a greater influx of new patients and finding ways to remove older patient files to make room for new patients. 3

Obtained patient vitals and necessary lab work on patients specifically for medical research and data.

Became familiar with patient setup for radiation treatment with computed tomography being able to read CT scans better and look for abnormalities. Nurse Assistant and Front Desk Receptionists, Arlington Medical Center; Arlington Heights, IL — 06/2009-04/2010

Acquired customer service skills in a private medical facility for greeting and admitting patients. Incorporated my sales techniques by informing new patients of procedures and clinics we offer that might interest them to bring in more patients and revenue, Learned on the job to draw blood and incorporated an in house laboratory to get results for CBC, CMP, Liver and Lipids

Awards and Acknowledgements

Magis Scholar at Loyola University Chicago

Member, American Medical Students of America

Member, National Honors Society Paul Flory Chapter Member, National Vocational Technical Honors Society Member, Student National Medical Association

Tutoring and mentoring of underprivileged children to also give guidance and direction to their future by showing them what they can accomplish by being focused, never giving up, and believing in themselves

Vice President and Charter Member 2007, American Red Cross Loyola



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