GUSTAVO RAFAEL CASAS BAPTISTA

Katy, TT *****

346-***-**** adywox@r.postjobfree.com

EXPERIENCED CUSTOMER SERVICE SPECIALIST

Highly motivated and customer-focused individual with extensive experience in customer service. Proven ability to handle complex customer inquiries and complaints while maintaining a positive and professional demeanor. Skilled in using customer relationship management software and effective in handling high volume calls.

SKILLS:

• Excellent communication skills, both written and verbal

• Strong problem-solving skills

• Ability to handle high volume calls and inquiries

• Proficient in Microsoft Office and CRM software

• Ability to work independently and as part of a team

• Fluent in Spanish with excellent writing and speaking skills in English. Intermediate level proficiency in French and German

PROFESSIONAL EXPERIENCE:

Marketing Specialist, Prime Facilities Services Group - Houston, May 2021 – April 2022

• Develop and implement marketing strategies to enhance the brand and promote services to targeted audiences

• Identify and pursue business development opportunities through lead generation, networking, and relationship building

• Provide exceptional customer service to clients, ensuring their needs and expectations are met or exceeded

Assistant Manager, Equimavenca - Maracaibo, Venezuela, 1999 - 2004

• Conducted international purchasing of oil and gas materials from USA, Canada, and China

• Managed warehouse operations, organized shipments, and ensured timely delivery to company locations

• Prepared and organized daily tenders, bids, and quotations for major clients such as Chevron, BP, and PDVSA

Assistant Manager, GM and VP, Parveen Industries - Maracaibo, Venezuela, 2004 - 2020

• Promoted the company's portfolio of wellheads, valves, completion equipment, gas lift valves, and mandrels in Latin America

• Prepared bids, tenders, and quotations for clients in Mexico, Ecuador, and Trinidad

• Participated in marketing programs to sell in new markets and developed a subsidiary in the USA to sell the same portfolio as in India

EDUCATION:

• University of Aix en Provence, Aix, France, 1988 - 1993

• Goethe Institute, Frankfurt on Main, Germany, 1984 - 1987

• Official School of Business & Administration - Madrid, Spain, 1982

• University Rafael Urdaneta - Maracaibo, Administration School, 1995 - 1997

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