Customer Service
Resume:
Denisesha Talley
**** ** **** ****** **********, Ohio 45224*513-***-*********************@*****.***
SKILLS
Excellent Communication and interpersonal skills
Dependable, flexible and adaptable
Team player
Strong work ethic
Willing to learn new things
EDUCATION
Brown Mackie College - Medical Assisting August 2013
Relevant Coursework
Medical Terminology
Medical Ethics
Clinical Procedures I & II
Phlebotomy and Hematology
Urinalysis and Microbiology
Pharmacy
Internship
Riverside Gynecology August 2013
Medical Assistant
Scheduling appointments
Phlebotomy
Assisted with Pap Smears
Worked with EMR system
Take patients’ vitals
Injections
Entered labs from Quest and Lab Corp into the computer
Urban League of Greater Cincinnati- November 2011
Accelerated Call Center Education Certificate of Completion
Alternative Health Training – Nurse aide Certification August 2000
VOLUNTEER
Evergreen Wellspring Retirement Community May 2013-Sept. 2013
Assist with activities
Reading to patients
Taking patients for walks
Playing Bingo
WORK EXPERIENCE
RDI Corporation. December 2020-
Bath Fitter outbound calls scheduling appointments
Placed food orders for CFFG
Alliance Data Card Services
Payment Solutions August 2018-March 2020
Collections
Called account holders associated with Comenity Bank
Collect past due payments
Kenwood Terrace Care Center July 2006- April 2010
State Tested Nursing Assistant
Assisted residents with basic personal care needs
Increased client quality of life by interacting and socializing with them
Check Patients Vital Signs
Maintain records of patients care, condition progress and problems in order to report and discuss observations with a supervisor
Provide patients with help moving in and out of beds, baths, wheelchairs, and with dressing and grooming
Twin Towers Retirement Community January 2003-November 2005 State Tested Nursing Assistant
Assisted residents with basic personal care needs
Increased client quality of life by interacting and socializing with them
Check patients vital signs
Maintain records of patients care, condition progress and problems in order to report and discuss observations with a supervisor
Provide patients with help moving in and out of beds, baths, wheelchairs, and with dressing and grooming
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