Data Analyst Help Desk
Resume:
CHINELO ACHUAMA
Sugar Land, Texas 281-***-**** *****************@*****.***
PROFESSIONAL SUMMARY
Data analyst with three years of experience in statistical analysis, data visualization, and database management. I am proficient in languages such as Python, Java, C++, JavaScript, HTML, CSS, and SQL. I have worked with collaboration tools such as Jira and Microsoft Office Suite, as well as ticketing systems such as ServiceNow and Any Desk. My critical thinking, problem-solving, and attention to detail enables me to analyze complex data sets and derive insights. SKILLS
Languages & Database; JavaScript, HTML, CSS, SQL, Bootstrap, Access, EHR Programming: Java, Python, C++, Shell Scripting,
Mobile Application: Swift
Collaboration Tools: Jira, Microsoft (Word, Excel, Access, PowerPoint), CRM, Power BI, Ticketing Systems: ServiceNow, Any Desk, Zen Desk, HubSpot Help Desk and Ticketing CRM System, CERTIFICATIONS
• UT Tyler Cybersecurity Certification
PROFESSIONAL EXPERIENCE
Stars Of Hope Urgent Care, Missouri City TX Jan 2022 - Present Data Analyst, Jr.
• Built, implemented, and supported electronic health records (EHRs) and other patient-related data systems using Access.
• Streamlined help desk operations using HubSpot Help Desk, Zen Desk and Ticketing CRM Software
• Collaborate with cross-functional teams to analyze healthcare data, trends, and make insights to support decision-making.
• Conducted statistical analysis using Excel, R, and SQL to identify patterns and trends in healthcare data.
• Contributed and implemented data-driven solutions to improve healthcare outcomes and reduce costs.
• Developed data visualizations and dashboards to communicate data insights to stakeholders.
• Provided technical support and training to end-users to ensure data accuracy and effective use of data systems.
• Maintained and updated documentation related to data collection, analysis, and reporting processes to ensure accurate and up-to-date information for future reference.
• Used Power BI to find insights within the organization's data, help connect disparate data sets, transform, and clean the data into a data model and create charts or graphs to provide visuals of the data. Transocean Intermodal Logistics, Houston TX Feb 2021 – Dec 2021 IT Analyst
• Developed, tested, & deployed software applications & infrastructure to meet project goals, functionality, & performance.
• Provided technical support to end-users and resolved issues related to software, hardware, and network connectivity to minimize downtime and ensure efficient operations.
• Managed and troubleshot the technology systems that the company used to maintain computer and software networks, using the Service Now ticketing system to store and organize data for users without taking their data offline.
• Managed, deployed, and staged computers for end-users on Windows 10 and 11.
• Conducted system analysis and research and performed system configuration.
• Performed configuration, unit testing, and integration testing of all enhancements and changes. Old Navy, Stafford TX July 2019 – Dec 2019
Data Analyst Intern
• Designed and implemented data collection systems and strategies to optimize statistical efficiency and quality.
• Assisted the senior team with basic tasks while learning base code, writing simple code, and debugging existing software of the company.
• Created and developed dashboards for various teams, charting key metrics, and extracting data-driven insights.
• Served as a primary point of contact for all business teams, including answering technical questions, troubleshooting suspect data, and spearheading new analyses.
• Transformed data insights into concrete execution plans by scoping requirements, assessing feasibility, analyzing cost- benefit, managing governance, dependencies, telemetry, and adoption. EDUCATION
University of Texas at Tyler Grad: April 2022
BSc in Information Technology
Cybersecurity (minor)
Houston Community College Grad: December 2019
Associate degree in information technology
Contact this candidate