SUMMARY

EXPERIENCE

EDUCATION AND

TRAINING

ACCOMPLISHMENTS

VOLUNTEER WORK

SKILLS

TAMARA

BERGER

adywmp@r.postjobfree.com

240-***-****

Silver Spring, MD 20904

Experienced Maintenance Administrator with over Twenty years of experience in Telecommumications Industry. Excellent reputation for resolving problems and improving customer satisfaction. I'm an organized, dependable candidate successful at managing multiple priorities with a positive attitude. I'm willinging to take on added responsibilities to meet team goals. I'm seeking a position where I can maintain a full-time position that offers professional challenges, utilizing my exceptional customer service and interpersonal skills; my great time management and problem-solving skills.

MAINTENANCE ADMINISTRATOR 08/1998 to 11/2019

Verizon - Silver Spring, MD

Operated a computer terminal to access multiple Software systems to test and troubleshoot Telephone circuits

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• Investigated customer complaints

Responded promptly to customer requests, offering excellent support and tailored recommendations to address repair issues

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• Provided primary customer support to internal and external customers

• Responded proactively and positively to rapid change.

• Met customer call guidelines for service levels, handle time and productivity. Howard University - Washington, DC

Some College (No Degree)

Sociology

University of Maryland-University College - Hyattsville, MD Some College (No Degree)

Sociology

As a Maintenance Administrator at my previous job I was able to help resolve a major software problem by collaborating with our IT Helpdesk and Software Engineers. The problem persisted for several days and created work delays and long wait times. After thorough testing and troubleshooting the issues were finally resolved.

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Kits to Heart- Clarksville, MD- I volunteer for this non-profit organization which makes and give care kits to cancer patients and their care givers. These kits include items such as towels/washcloths made into teddy bears, face masks, friendship bracelets, handwritten cards, hand/body lotion, blankets and many other useful items.

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• Great problem-solving abilities

• Enjoy engaging with and helping people

• Compassionate about customers service

• Outstanding written and verbal communication

• Strong active listening skills

• Positive, reliable, dedicated and trustworthy

• Microsoft Word

• Microsoft Excel

• Dispatching Software

• Microsoft Teams

Contact this candidate