Customer Service Travel Assistant
Resume:
Michelle Worsham
**************@*****.***
Bethesda, MD 20814
www.linkedin.com/in/michelle-worsham-335063210
Objective:
Ambitious and service-oriented professional with a strong passion for helping others. Looking to secure a remote sales position that utilizes strong interpersonal skills. Sales/Marketing Experience:
Store Owner, eBay, Daphne, AL – 2010 to 2018
● Built and managed eBay store with more than $80k in gross revenue and 1500 items sold
● Conducted market research to provide most popular vintage trends to customers
● Sourced and photographed items for sale, and posted listings with SEO
● Packaged and shipped items domestically and internationally
● Communicated with customers to answer questions, resolve disputes, and follow-up Internet Sales Representative/Appointment Setter, Tameron Honda, Daphne, AL – 2010 to 2011
● Sold over $450k in used and new cars, exceeding sales targets
● Performed inbound and outbound lead generation and set appointments
● Presented vehicle options to customers through strong product knowledge and a consultative sales strategy
● Maintained strong product knowledge by staying current on the latest car models, specifications, prices and industry trends
Marketing/Sales/Appointment Setter, Marspec Technical Products, Daphne, AL – 2008 to 2010
● Sold over $650k in energy services and industrial HVAC equipment, exceeding sales targets
● Performed inbound and outbound lead generation
● Coordinated and attended trade shows, conventions, and networking events
● Created marketing materials such as press releases and blogs with the incorporation of customer testimonials Restaurant Experience:
Head Server, Barrel & Crow, Bethesda, MD – 2022 to Present Head Server, True Food Kitchen, Bethesda, MD – 2021 to 2023 Worked at several restaurants in AL from 2010 to 2021
● Achieved high guest check averages through suggestive selling/wine pairings, resulting in a 23% tip average
● Provided exceptional customer service while building loyal clientele through friendly interactions to ensure the best dining experience
● Promoted to head server with responsibility for training and mentoring new servers Education:
University of South Alabama - Mobile, AL
Bachelor of Science, Business Administration/Marketing, 2009 Skills:
Sales, Business Development, Market Research, Customer Relationship Management, Conflict Resolution, Leadership, Communication, Teamwork, Microsoft Suite, Zoom
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