ROLAND G PONDEVIE

**** * ****** **, *******, AZ *5297 602-***-****

adywmc@r.postjobfree.com · https://www.linkedin.com/in/rolandpondevie/ Analyst Programmer with 20+ years of JDA MMS solution experience. Successful achiever in optimizing merchandising applications operation. Proficient in RPG programming and IBM iSeries platform database. SKILLS

Industries: Retail, banking, manufacturing, cruise mgmt., etc.…

Platforms: IBM AS/400 (iSeries), AIX (limited).

Programming Languages: RPG, RPGLE, SQLRPG, CLP, REXX, COBOL (limited)

Tools: Hawkeye, WebSphere, PeopleSoft, SharePoint, Microstrategy.

Others: Fluent in English, French and Spanish; Italian proficient. EXPERIENCE

BUSINESS ANALYST, FRANCESCA’S COLLECTIONS

Chain of Women clothing boutiques

April 2013 – Feb 2019 Houston, TX

Improved IDEAS reporting capability by implementing the “Comp. Store” feature. Jumpstart new Data Warehouse ETL by providing adapted transaction load from existing MMS-IDEAS interface.

Achieved Inventory accuracy to in Data Warehouse (JDA Retail IDEAS) by developing missing transactions interface.

Simplified Excel to MMS interface by scripting single exchange module. Improved MMS and IDEAS reporting accuracy by streamlining EOD tasks. CUSTOMER SUPPORT ANALYST, JDA SOFTWARE

Global provider of integrated Retail Software products and professional services. June 1998 –Jan 2013 Houston, TX & Mexico City, MX

Improved MMS and IDEAS product by identifying issues and fixing software code. Increased Customer satisfaction and Customer Support group revenues by preparing and delivering Customer onsite training sessions.

Expended knowledge base exposure by elaborating and recording webinar material for both internal and Customer use.

Achieved 100% accuracy in list of co-requisite objects for PTF delivery by automating the “crossover” process.

Incremented Customer Support satisfaction survey results by providing customized support in multiple languages including French, Spanish and Italian.

EDUCATION

INTRODUCCION A LA PROGRAMACION COBOL, I.C.M.

1980 Mexico City, MX