Customer Service Representative
Resume:
Work Experience
Comcast Pittsburgh, PA
CUSTOMER SERVICE REPRESENTATIVE
In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations. Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
Education
High school graduate or equivalency certificate (GED)
08/1979 - 06/1982
Wilkinsburg High School
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