Customer Service High School
Resume:
Kevin A. Santos
Fall River, MA **721
Phone: 617-***-****
Email: *************@*******.***
Focused on providing high-quality customer service for any company and their clientele. Safety-oriented and efficient with an organized approach. History of working well in high-volume environments to unload, stock and process new merchandise. Effective in inventory management, cleaning procedures and case organization. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Meat Department Clerk
Stop And Shop Supermarkets, Fall River, MA
October 2004 - Current
Completed inventory counts, reordered stock, and removed expired items from supply.
Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Assisted over a hundred customers weekly with special requests to meet needs and
make shopping experiences more pleasant.
Rotated products to sell before expiration dates, prevent waste and keep food safety
in check. Gained knowledge of meat business to answer customer questions and suggest best
cuts for various dishes.
Provided excellent customer care by responding to requests, assisting with product selection, and
handling ordering functions.
Legislative Aide
State Representative Wayne Matewsky, Everett, MA
May 2013 – January 2015
Answered 20-30 constituent letters/emails weekly.
Provided information on and generated ideas for press, mass mailings and newsletters.
Identified, researched, and tracked legislative issues relevant to current public issues.
Greeted visitors entering the office and asked questions to ascertain how to help.
Conducted legislative research on a wide range of topics.
Education
High School Diploma
Everett High School - Everett
Awarded Student of the Month for Math May 2005
Accomplishments
Achieved great shrink numbers through effectively helping with department operations and inventory.
Employee of the month for September 2022 in Store #473.
Skills
Speak fluent in English and Portuguese
Great communication skills
Cross-functional team collaboration
Customer Service skills
Telephone etiquette
Order fulfillment
Safety awareness
References
Wayne Matewsky – Former Boss - Known for over twenty years
Chris Lautieri – Supervisor – Known for five years
Larry Turner – Co-worker – Known for five years
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