Customer Service Facility Manager
Resume:
FM
Felicia McCord
Professional Summary
Dynamic communicator who consistently exceeds goals and company expectations. Customer-focused with over 30 years of providing solutions to customers. Solid understanding of government childcare program areas.
Work History
US Government - Facility Manager/Coordinator
Fort Benning, GA
06/1999 - 08/2017
US Government - Family Outreach Worker
Fort Leonard Wood, MO
08/1987 - 06/1999
**************@*****.***
1381 Hwy 220 West, Lincolnton, GA
30817
Skills
Excellent team leadership
Staff/patrons relations
Budgeting
Supervisory Skills
Planning
Organizational Skills
Staff Management
Building Effective Relationships
Communication Skills
Customer Service
Process improvement
Staff/training policy development
Facility Management
Facility Operation
Education
1987
Columbia College
Columbia, MO
Bachelor: Psychology/Business
Partnerships with YMCA, BGCA, 4-H groups to plan and implement programs.
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Successfully track records overseeing Army regional School Age programs which resulted in growth of customer base.
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Worked directly with management, Chiefs, and various department to brainstorm, discuss strategy and mitigate customer concerns/ issues.
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● Verified financial data and accuracy.
Answered calls, emails and faxes daily, addressing customer inquiries, solving problems and providing new program information. Continuously met 98+% customer service satisfaction.
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Answered calls, emails and faxes daily, addressing customer inquiries, solving problems and providing new program information. Continuously met 98+ customer service satisfaction.
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Achieved departments NIBD set by Agency by increasing participation.
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Implemented marketing strategies which resulted in growth of customer base.
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Assisted 50 customers in average 8 hour day by answering questions, responding to inquiries and handling telephone requests.
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Responded to customer requests via telephone and email and effectively answered questions and inquiries.
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Obtained documents, clearances, certificates and approvals from local, state and federal agencies to certify FCC providers.
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Accomplishments
Administered daily operations to ensure policies were adhered to and understood by staff and customers
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● Supervised team of over 30 staff members.
● Increased revenue by 6% monthly.
● Used Microsoft Excel to develop inventory tracking spreadsheets. Collaborated with team in the development of Month of the Military Child,
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