Business Development Quality Assurance

LAKSHMI DESHLINGAIAH (LinkedIn)

***** ********* *****, ****** *****, 78727+ *********@*****.***+678-***-****) Professional Summary

● Around 9 years of strong IT Business Functional experience including solid understanding of business requirement gathering, verification and formulation of requirements.

● Strong experience in Test Analysis/Triaging for META (Facebook) for Go Product Operations

● Excellent understanding and Optimization of customer product requirement process.

● Knowledge of Agile and Waterfall project methodologies with an understanding of Software Development Life-Cycle [SDLC]

● Experience in device testing on all target test platforms, iOS, Android and all other web based platforms for META’s Messenger and Instagram Direct Messaging on Go Product Operations

● Strong Product Knowledge of social networking platforms such as Facebook, Messenger and Instagram Direct Messaging.

● Excellent understanding of Requirement Traceability.

● Excellent ability to build client relationships and coordinate for all project requirements

● Strong Analytical and Problem Solving Skills and Multitasking abilities.

● Excellent Team player to work in conjunction with testers and internal product users in validation and testing of complex project scenarios.

● Deep expertise in Business Requirement Management for banking and financial industry

● Possess excellent written and verbal communications skills to coordinate with team members and internal users.

Professional Work Experience:

Project Engineer/Triage Specialist, @ Meta (Facebook) (through Wipro Ltd) - Sep 2022- Present

● Working with multiple META’s projects, Messenger Core and Instagram Direct Messaging Interface

● Experienced in testing on Web, iOS, Android and backend services and applications in Facebook, Messenger and Instagram [IG Direct] messaging interfaces.

● Key contribution to Chatbot applications, a messaging interface at META, that helps businesses to improve customer services with quick response.

● Develop test strategy, test plans and scenarios in order to provide a high level of test coverage across existing functionalities and new features.

● Develop test cases/repro steps and test scenarios providing adequate coverage across functional, integration and regression, provide test results and associated tickets for resolution and prioritization using META’s internal Task tool.

● Responsibilities include, identify and work on release blocking issues on queues of bug reports generated by internal users on internal apps to ensure a strong final product for public release.

● Worked closely with Product Specialist/ UI specialist to improve testability of requirement specifications.

● Providing testing scope/overview documentation. Responsible for ensuring all bugs, defects and enhancement requirements are recorded.

● Testing on META’s internal builds on iOS and Android of recent visible releases across all platforms.

● Installing builds on 4 mobile devices on a daily basis to test the product and maintain product mobile issues and log them in different internal applications..

● Reported bugs to ensure engineers have a comprehensive, detailed report in order to fix bugs most effectively.

● Understand and communicate product launch risk and severity of issues to partners and internal users.

● Maintained excellent quality audits metrics of 100% meeting all SLA targets. Nucleus Software Solutions Pte Ltd, Singapore, 2001 - 2007 Senior Manager (Business Development, Team )

● Clients worked with: CITIBANK NA, UBS, JP Morgan, BNP Paribas, Standard Chartered Bank, Singapore Computer Systems, Prudential Assurance and Fedex.

● Identifying new and managing large Client Accounts for projects and resources.

● Trained on Nucleus Software’s flagship financial products

● Responsible team member in closing of initiated projects and resource needs to the customer

● Ensure that internal and external project resources with appropriate skill sets are provided

● Escalate issues to management which cannot be resolved at the program/project level

● Ensure project members effectively manage dependencies, budgets, and schedule

● Report and manage overall project/release status

● Ensure peer and/or quality reviews are completed for each project and address findings with project team

● Manage relationships and coordinate work between different teams at different locations

● Manage relationships with all vendors and solution partners.

● Ensure that the delivery project teams follow all quality assurance processes, including periodic reviews and transitions

● Participate in quality management reviews.

● Provide guidance to the project team on channelizing resources needed. Business Development Executive, Ind Soft Systems, 1999– 2001, Singapore

● Proposed marketing strategy ideas to optimize targeting of customers.

● Generated leads and prospect customers, Prepared bids, costing and pricing for proposals.

● Gathered customer needs and worked on resources consulting as well. Skills:

● Proficient in using MS-Office (Word, Excel, and PowerPoint) office 365

● Programming knowledge in SQL, HTML and Javascript

● Proficient in using Windows/Lenovo/MacOS.

Certifications and Trainings:

● Certified and Trained on Facebook, Messenger Products by META ( Facebook) through Wipro

● Certified and Trained on using META’s internal Testing, Task tool (Similar to JIRA) through Wipro

● Certified and Trained in Triaging/Testing as Triage Specialist by META, through Wipro

● Trainings received on META’s Data Privacy Policy Wipro Certified Trainings:

● AGILE, LEAN, QUALITY 101, SOFTWARE CONFIGURATION MANAGEMENT, UNDERSTANDING REVIEWS, DATA PRIVACY AND ANTI CORRUPTION.

● Trained in Software Manual Testing.

● Diploma in Information Technology from Brainware InfoTech, Bangalore Additional Skills:

● Trained in Lending/Retail Banking Products at Nucleus Software Solutions, Singapore

● Trained in CRM products. (Internal Employee Management Resource Tool)

● Assisted in CMM level 5 quality assurance audits and tracking

● Business Management Diploma from MDIS, Singapore

● Participated as Product Campaign Analyst for Singapore and Southeast Asian Financial market exhibitions.

Education:

● Bachelor of Academic Law, Bangalore University

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