EMAD HASHEM

***** ********* **.

Garden Grove, CA 92840

714-***-****

Summary

More than 6 years of professional security experience in best security companies, Allied Universal, G4S, Securitas, SecureNet.

Valid class “C” driving license with clean driving record.

Valid guard card.

Strong organization skills and attention to detail.

Excellent communication skills, both written and verbal.

Team building & leadership and problem-solving skills.

Excellent teamwork by proactively assisting other colleagues when needed as well as actively participating and contributing during team meetings.

Exceptional customer service.

Handled the stress of high customer demand in a hospitality environment.

Skills

Proficient using Microsoft Office suite (Outlook, Access, Word, Excel, PowerPoint, Sap and QuickBooks basics).

Proficiency in using specialized computer programs and equipment (Chrome River, NamSys, IBS Insight, Synergy, Oracle (People Soft), E-Desk Research (V. Soft), Teminos- T24, Midas AS-400, CRM operating system

Excellent knowledge of operating a PC, calculator, currency scanner, high speed currency counter, coin sorter and coin wrapper.

Able to lift 35 up to 50 pounds.

Professional Experience

SecureNet Protection Services, Irvine Nov 2021 – Aug 2023

Ensure the operation of equipment by troubleshooting malfunctions, and reporting any problems to the Patrol supervisor.

Administers badges, signs in, calls and emails at the front desk.

Issue/activate access photo badges to visitors and deactivate them per policy.

Ensure safety of members at facility.

Prevents losses and damages by reporting irregularities, informing violators of policy and procedures.

Patrol facility and/or perform fixed-post duties as instructed.

Provide exceptional service to our clients as expected.

Monitoring interior and exterior cameras of the property at the lobby.

Detect suspicious activities and watch for criminal acts.

Completes detailed reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses, and when needed, obtaining signatures.

Report all incidents, accidents and/or medical emergencies in the daily report (DAR).

Ability to work weekends, holidays.

Reliable transportation to and from the job site.

G4S, Cerritos Aug 2019- Nov 2021

Located at the reception of UHG healthcare at Cypress, patrolling & responsible for the safety of three buildings during the shift.

Administers badges, signs in, calls and emails at the front desk.

Issue/activate access photo badges to visitors and deactivate them per policy.

Ensure safety of members at facility and greeting employees and visitors at the reception.

Patrol facility and scan detex points internally and externally.

Prevents losses and damages by reporting irregularities, informing violators of policy and procedures

Monitored CCTV cameras of interior and exterior of property at the lobby.

Detect suspicious activities and watch for criminal acts.

Completes detailed reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses, and when needed, obtaining signatures.

Report all incidents, accidents and/or medical emergencies in the daily report (DAR).

S O S, Santa Ana & Irvine……… Aug 2018- Nov 2019

Controls traffic by directing visitors, employees, and other foot and vehicle traffic.

Monitoring CCTV cameras of interior and patrol exterior of premises.

Monitored Porsche new construction site in Irvine behind Spectrum Mall located at the main gate for 10 months.

Detect suspicious activities and watch for criminal acts.

Monitored 7/eleven store exit standing all shift.

Allied Universal Protection Service, Santa Ana… Nov 2016 - Present

Security Professional

Ensure safety of members at facility.

Serve as a general security presence.

Patrol facility and/or perform fixed-post duties as instructed.

Monitoring interior and exterior cameras of the property.

Detect suspicious activities and watch for criminal acts.

Report all incidents, accidents and/or medical emergencies in the daily report (DAR).

Ability to work weekends, holidays.

Reliable transportation to and from the job site.

Ability to walk, stand, sit for extended periods.

Diamond Parking Services, Santa Ana Aug 2017 – March 2020

Attendant/Cashier Checker

Collects cash found in cash boxes and Luke machines from 10 parking lots daily doing the closing sheets and paperwork using both phone application and manual sheets.

Patrol all assigned parking lots checking for parking payment.

Cash audit of the payment machines.

Issue violation notices to clients who parked their cars and did not pay.

Record all cash payments on the mobile application.

Check and remove any graffiti on the parking lot signs.

Greet customers and answer all their questions.

Receive, deposit and prepare outgoing currency shipment.

Other administrative functions

Performs cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.

Balance receipts.

Prepare cash for deposit or disbursement

Explain and calculate parking charges, collect fees from customers, and respond to customer complaints, Collect fares or payment from customers.

Summerwood One - Pool, West Covina, CA Aug 2016 - Sep 2016

Security (PT Position)

National Bank of Greece, Alexandria, Egypt Aug 2011 - Jul 2016

Branch Manager - Retail Operations

Doha Bank, Doha, Qatar Aug 2009 - Jul 2011

Branch Manager

Commercial International Bank (CIB), Alexandria, Egypt Dec 1988 - Aug 2009

Regional Operations & Compliance Controller - Retail Operations Dept. Aug 2007 - Aug 2009

Deputy Branch Manager Mar 2005 - Aug 2007

Centralized Operations Head, Alexandria Zone Feb 2004 - Mar 2005

Customer Service Head Feb 2000 - Feb 2004

Senior Loans & Bills Clerk Jun 1997 - Feb 2000

Teller Clerk Feb 1992 - Jun 1997

General Accountant Dec 1988 - Feb 1992

Annie Travel Agency, Alexandria, Egypt Sep 1986 - Dec 1988

Education

B.Sc. in Accounting 1986

Alexandria University, Egypt

Diploma in Computer & Computerized Accounting Systems 1996

Alexandria University, Egypt

Associate Accounting (AF101) 2018

Fullerton College, CA

Have a "Team Player attitude".

The ability to be flexible with changes in schedules and site location.

Understand and follow "Post Order" duties

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