RIDGE RICHARD FERNANDES

SUMMARY

An organized, conscientious, & a multi-profile flexible personality from a commerce background with 6+ years of experience working within the fast paced environments of the Hospitality & Corporate Industries . My strength is to be able to strategize & prioritize customer experience effectively. I’ve been recognized for accomplishing senior level responsibilities & to stay calm under pressure. I take delight in happy customers. I am basic safety certified as well as CPR trained along with elementary first aid skills, fire fighting & personal survival skills & techniques.

CERTIFICATIONS

STCW - Issue Date: August 08th 2023 - Validity: 5 years Standards of Training, Certification, & Watchkeeping for Seafarers Mumbai Maritime Training Institute

STSDSD - Issue Date: August 2nd 2023 - Validity: 5 years Security Training for Seafarers with Designated Security Duties. Mumbai Maritime Training Institute

Seafarers Identity Document. [CDC / SEAMAN BOOK]

APPLIED FOR - ETA 25 DAYS

Issue Date: July 28th 2018

Post Graduate Diploma in Business Management

Thadomal Shahani Centre for Management

WORK EXPOSURES

STRATEGIC ACCOUNT MANAGER [Customer Experience]

eClinicalWorks India Pvt Ltd

Duration: Sept. 28th 2021 - Present

RELATIONSHIP MANAGER [Guest Services]

OYO Hotels & Homes Pvt Ltd

Duration: Feb. 25th 2019 - Feb. 25th 2021 (2 years) PROJECT MANAGER [Client Services - Kamat Hotels Ltd.] Roxy Entertainment Services

Duration: Nov. 13th 2017 - Feb. 22nd 2019 (1 year & 3 Months) SKILLS BASED ON WORK EXPERIENCE

● Retail [Sales (Banquet Halls/Rooms/Ad Hoc)]

● Guest Services [Customer Escalations]

● Front Desk

● MS Office Suite / Google Suite [Excel / Word / Presentations]

● Time Management / Team Player