Customer Service Data Entry
Resume:
TEENA
SHERMAN
**********@*****.***
Caldwell, TX 77836
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Have many years in billing, purchase orders, receivables, payables, electronic billing, SAP, MAS, Open Invoice,(ADP), Ariba, Cortex, and Smart.
PROFESSIONAL SUMMARY
Endurance Lift Solutions - CSR
Caldwell, TX • 06/1989 - Current
WORK HISTORY
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Increased efficiency and team productivity by promoting operational best practices.
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• Investigated and resolved customer inquiries and complaints quickly. Cross-trained and provided backup support for organizational leadership.
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• Developed and updated databases to handle customer data.
• Responded proactively and positively to rapid change.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services. Processed customer service orders promptly to increase customer satisfaction.
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Tracked customer service cases and updated service software with customer information.
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Created and maintained detailed database to develop promotional sales.
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Trained new personnel regarding company operations, policies and services.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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SKILLS
• Order Fulfillment
• Retail Sales Customer Service
• Lotus Notes
• Staff Training
• Microsoft Excel
• Report Preparation
• Microsoft PowerPoint
• Credit Card Payment Processing
• Account Management
Business Development
Understanding
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• Microsoft Word
• Customer Relations
• Senior Leadership Support
• Google Docs
Document and Records
Management
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Caldwell High School
Caldwell, TX • 05/1985
High School Diploma
EDUCATION
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