Customer Service Agent
Resume:
Lindsay Podvorec
**********@*****.***
Professional Summary
Hardworking individual with 15 years of experience working in a customer service environments. Genuine people-person that's eager to learn new tasks quickly and proficiently. Skills
● Active listening
● Complex problem solving
● Administrative management
● Typing
● Multitasking
● Microsoft office
Work History
Tier 2 Customer Service Agent 11/2022 to 07/2023
Dicks Sporting Goods – Remote
● Answer incoming calls from escalated athletes.
● Utilize multiple computer programs simultaneously. To resolve the caller needs quickly and efficiently. Customer Service Representative 10/2021 to 07/2022 JLL – Pittsburgh, PA
● Take inbound calls from properties reporting maintenance issues
● Create work orders and dispatch appropriate services provider
● Audit proposals and invoices before sending them to facility manager
● Utilize dual monitors and multiple computer programs. Guest Service Agent 05/2007 to 07/2017
Wyndham Worldwide – Pittsburgh, PA
● Streamlined check-in process to decrease wait times and increase customer satisfaction
● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
● Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
● Greeted and assisted guests by gathering information pertaining to reservations or requests
● Collaborated with maintenance and housekeeping to achieve pristine guest rooms
● Collaborated with various team members to ensure guest requests were addressed appropriately and in a timely manner.
Education
High School Diploma North Hills Senior High School - Pittsburgh, PA
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