Human Resources Implementation Specialist
Resume:
PROFESSIONAL SUMMARY
Dedicated worker with excellent communication, time
management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
*********@*****.***
Thomaston. Ga 30286
EXPERIENCE
Implementation Specialist
Dec 2000 - March 2023 Sprint Now T-mobile, Austell, GA Implementation Specialist,II
• Developed training materials and procedures train users in proper use of hardware and software.
• Oversaw daily performance of computer systems.
Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
• Troubleshot minor problems and reported larger technical issues.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Responded quickly to meet customer needs and resolve problems. Referred major hardware and software problems and defective products to vendors and technicians for service.
• Developed training materials and procedures, and train users in proper use of hardware and software. Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
• Provided product information and resolved concerns to assist.
• Managed daily workload to insure all deadlines are met.
• Open and track tickets for customer issues.
• Call selected candidates for specific jobs and scheduled interviews.
• Explain Human Resources functions, policies and procedures.
• Instructed new hire orientation.
EDUCATION
Associate In Business Administration Dec 2022
American Intercontintal University, GA
SKILLS
• Organizational Skills
• Service Schedule Coordination
• Customer Implementation
• Training Material Development
• Resolving Problems and Incidents
• Account Administration
• Tracking and Documentation
• Incoming Call Management
• Remote Technical Support
• Production Work
• Microsoft Windows and Office
• Issue and Resolution Tracking
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