Customer Service Human Resources
Resume:
CHRISTINA MARIE
HOWARD
**** ***** ****** ****, ******, Georgia 30263
adywh3@r.postjobfree.com
PROFESSIONAL SUMMARY
Human Resources manager with over 20 years’ customer service experience, looking to obtain a position with a company that expects and rewards superior performance, productivity, and commitment.
SKILLS
HR guidance
Corrective action planning
Self-motivated
Microsoft Word
Critical thinking
Training and Development
Cash handling
EXPERIENCE
Assistant Store Manager, Human Resources
Kroger Co Peachtree City, GA
February 2021 - Current
Supported development and implementation of progressive discipline process and corrective action determination.
Work closely with department leaders and associates to identify opportunities in the store, develop a solution, and create action plan.
Achieved weekly, period, and annual sales, wage budgets and profit budgets, and other targeted goals.
Manage team responsible for hiring, onboarding, and training of all associates.
Directly supervise 150-200 associates,
E-Commerce Manager
Kroger Co Newnan, GA
September 2018 - February 2021
Interviewed, selected and hired candidates to staff the on-line shopping department.
Trained and developed associates to meet and exceed company set goals.
Ensured that all associates are following local, state, and federal laws in addition to all food safety guidelines.
Work with other store management, district manager and field specialist to provide excellent customer service.
Troubleshoot equipment and devices for e-commerce department.
Monitor and control department expenses.
Teller
Delta Community Credit Union Newnan, Georgia
November 2016 - June 2018
Delta community credit union Provides account services to members such as deposits, loan payments, check cashing, and share withdrawals.
Provides customer support by answering questions in person and over the phone.
Provides information and referrals to other bank services and products such as money markets, loans, and credit card services.
Schedule appointments and light clerical duties as necessary.
Deli Manager/Meat Clerk, Kroger
Kroger Co Newnan, GA
October 2010 - February 2017
Politely assisted customers in person and over the phone.
Answered product questions with up-too-date knowledge of sales and store promotions.
Scheduled weekly deliveries of product with venders and using computer assisted ordering system.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Participated in physical inventory counts.
Trained, coached, and mentor staff to ensure smooth daily operations.
EDUCATION
Associate of Applied Science
West Georgia Technical College, Newnan, Georgia
December 2022
3.8 GPA
Continuing education with Dual enrollment in Business Management and Accounting.
Diploma
Newnan High School, Newnan, Georgia
May 2003
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