Customer Service Team Leader
Resume:
Byron “Kent” Burno
Royal Palm Beach, FL 33411
*****@***.***
Hands on and self-motivated service and production professional with extensive experience including but not limited to Driving and Installation, Inventory and Operations as well as training and motivating team mates
Experienced team leader with proven ability to supervise, motivate and train associates with both assertiveness and sensitivity to cultural diversity.
Presentation Manager with proven ability to recognize the necessity of ensuring adequate inventory of advertised merchandise and relocation of merchandise for maximum freshness.
Inventory control professional with the ability to inspire consumer confidence and to create a positive customer experience.
Professional Experience
MasTec Technologies May 2016-Feb 2022
Service Technician
Commercial and Residential installation of DirecTV, Smart Home Systems, Ring Cameras,
Google Nest, Alexa, and other smart home devices.
Provide support by training customers to use smart devices.
Required to have valid Driver’s License, drove company vehicle to dispatched sites
Publix 2009-2016
Team Leader/Lead Stock
Sound Advise a Tweeter Company, Boca Raton, FL Feb 2007-2009
Sales Manager
Developed, managed, and implemented key market elements including advertising, and direct marketing to integrate systems into audio/video designs.
Designed market portfolio of Audio/Video design to use during consultation.
Created and lead implementation of contract proposals for multi-room and multi-zone audio and video systems that best fit the client’s unique needs.
Expo Design Center
Department Head March 2005 – Jan 2007
Supervised sales associates to provide superior customer service
Planned future advertising events and in-store promotions
Direct communication with vendors to maximize sales and turn of products.
Increase product sales by applying marketing strategies to attract new customers.
Successfully established relationships with new accounts in multi-region territories.
Established and improved client communication; maintained ongoing relationships.
Wal-Mart Neighborhood markets Feb 2004 – April 2005
Merchandise Supervisor
Supervise, train, and develop associated to stock merchandise stock to maximize sales
Direct communication with store Management and District Staff to keep store uniform in appearance throughout territory.
Create stock orders using sales reports to maximize profits while minimizing overhead
Direct communication with Buyers and Vendors to get the right mix of merchandise, using demographics data that brings the right product into store to better serve our patrons.
Publix Supermarkets Aug 1983 -Feb 2004
Number one Supermarket in Florida
More than 59% of market share
Assistant Grocery Manager
Responsible for merchandising, display coordination of stock flow resulting in $500,000.00 in weekly sales
Supervised, scheduled, and trained stock clerks and front-end associates
Responsible for receiving grocery orders
Responsible for opening and closing procedures
Survived end-of-day reconciliation, cash deposits, and change orders
Ensured compliance with state food sanitation requirements.
Coordinated stock levels with various vender representatives.
Coordinated community events on behalf of and / or under the auspices of The United Way and Children’s Miracle Network.
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