Customer Service Data Entry
Resume:
Joyelle Lodge
Customer service manager /accounting for Walmart
Bayboro, NC 28515
************@*****.***
My house phone 252-***-**** cell phone 252-***-**** Willing to relocate to: Washington, NC - New Bern, NC - Pamlico, NC Authorized to work in the US for any employer
Work Experience
CPA Assistant
H&RBLOCK - Bayboro, NC
February 2021 to Present
Answers incoming calls do outbound calls make appointments and confirm appointment file client’s information
CCA- Client Care advisor
H&R Block - Bayboro, NC
January 2021 to Present
I work closely witH clients helping to get there taxes done I all so make appointments call client s and promote Block services
Customer payments rep
NewBern utilities - New Bern, NC
April 2021 to May 2021
Taking payments for utilities taking phone calls and send emails Assistant Manager Retail
Pier 1 Imports - New Bern, NC
February 2020 to March 2021
Running the store manger of about 16 people
Customer Service Manager (CSM) /accounting for Walmart walmart - Grantsboro, NC
August 2014 to March 2021
Responsibilities
Work with customers and handling money.
Cashier and Customer Service
Target - NewBern nc
October 2020 to January 2021
Customer service desk handled money open accounts did returns teller
wells Fargo - Grantsboro, NC
May 2014 to June 2014
Responsibilities
Working with money and customers
Customer Service Associate
lowes home centet - Washington, NC
September 2008 to March 2013
Responsibilities
I work the register handle money handled inbound and outbound phone calls I did credit card app internet orders assist customers to the best of my ability without concerning manager Accomplishments
I was very reliable dependable and I handle different multitask at the customer service deck like returns as well as answering the phone and waiting on customers and doing credit card applications internet orders and taking messages for the managers on duty Skills Used
the skill of multi tester doing more than one thing at one time and still maintaining your job and getting people in and out quick
Education
High school or equivalent
Southside High School - Chocowinty .NC
1999 to 2000
Skills
• I have been working with money and in sale for over 15 years (10+ years)
• Customer Experience (10+ years)
• Call Center (2 years)
• Front Desk (10+ years)
• Customer Service (10+ years)
• CCC (2 years)
• Customer Care (10+ years)
• Yes (10+ years)
• Inside Sales (10+ years)
• Accounting (5 years)
• Accounting (6 years)
• Inside Sales (10+ years)
• Sales (10+ years)
• Negotiation (5 years)
• Account Management
• Pricing (10+ years)
• Purchasing
• Sales Management (10+ years)
• Outside Sales
• Management
• Cold Calling
• CRM Software
• Salesforce
• Customer Relationship Management (10+ years)
• B2B Sales
• Research
• Supply Chain
• Computer Networking
• Merchandising
• Upselling
• English
• Supervising experience
• Mentoring
• Food handling
• Basic math
• Sanitation
• Data entry
• Microsoft Office
• Workday
• Cash handling
• Word processing
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Completed
December 2019
Identifying and resolving common customer issues.
Full results: Completed
Inside Sales — Familiar
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Cognitive Ability — Completed
September 2019
Combining pieces of information to form general rules or conclusions. Full results: Completed
Verbal Communication — Completed
September 2019
Speaking clearly, correctly, and concisely
Full results: Completed
Spreadsheets with Microsoft Excel — Completed
September 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Customer Focus & Orientation — Familiar
September 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Customer Service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Management & Leadership Skills: Impact & Influence — Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Completed May 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
Work Style: Reliability — Completed
January 2020
Tendency to be dependable and come to work
Full results: Completed
Front Desk Agent (Hotel) — Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Night Auditor (Hotel) — Proficient
August 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Filing & Organization — Completed
September 2020
Arranging and managing information or materials using a set of rules. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Accounting /cash office
Contact this candidate