Customer Service Representative
Resume:
BRANDI TUCKER
Deltona, FL *****
386-***-**** - ***********@*****.***
PROFESSIONAL SUMMARY
Detail-oriented Quality Control Evaluator proficient in windows 10 and many operation systems . Bringing unmatched technical troubleshooting and data interpretation skills developed over 4 years of experience.
SKILLS
Data entry and documentation on
excel, Word and PowerPoint.
Operating system proficiency for
windows 10.
Typing speed
Professional and effective
communication
Problem solving
WORK HISTORY
06/2019 to 07/2023 SR. Quality Evaluator
Concentrix – LakeMary, FL
Created and deployed best practices to improve efficiency and reduce defects. Monitored performance and generated reports detailing quality of calls and citations found.
Provided training to over 5 onboarding team members in 2021-2022. Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
09/2018 to 06/2019 Customer Service Representative Concentrix – Lake Mary, FL
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered product and service questions, suggesting other offerings to attract potential customers.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
05/2017 to 05/2019 Child Care Provider
A Great Beginning – Deland, FL
Met with parents about daily activities, positive developments and issues. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Monitored entrances and exits to maintain safety and organized environments. Kept notes of behavior issues, food served and medications administered to children.
EDUCATION
05/2017
Pine Ridge High School - Deltona, FL
CERTIFICATIONS
Evolve Quality making the transition, Concentrix - 2022
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