Customer Service,Human Resources, payroll, mortgage servicing
Resume:
Dorothy Davis
Contact
Citrus Springs FL 34434
Objective
To obtain and maintain a customer service position in which my skill set and prior experience may add value to company operations.
Education
Kansas City Kansas Community College
Associates of Applied Sciences-Criminal Justice May 2015
Key Skills
Guest facing relations is one of my strongest skills. Having owned a company, I thrive to in an environment where I am able to problem solve and help mediate solutions that benefit both the company and the client in order to build long lasting relationships.
Experience
TruHome Solutions, LLC
Mortgage Servicing
January 2023-June 2023
Responsibilities: To receive client calls and help them understand how their mortgage works. Explaining escrow, principal balance, Homeowners Insurance, property taxes and leave them with understanding all aspects and solve any problems with a one call resolution.
QuikTrip Corp
Assistant Manager
July 2022-January 2023
Responsibilities: To oversee the overnight shift operations and assist customers in a timely manner. Stock products, rotate items, follow DAW, cleaning, compliance with all food safety handling, ATF regulations for sales of Tobacco and alcohol, adhere to regulations in Lottery sales.
DeMac Contracting LLC
Owner and Operator
May 2015-August 2022
Responsibilities: Providing accurate quotes and estimates for per job.
Accounts payable/Accounts receivable
Process payroll, interviewing and hiring, scheduling jobs for the crews, scheduling for employees, processing loss claims to be forwarded to insurance, customer relations, building relationships with vendors(I.E. Uhaul, Hire a Helper, PODS, Pack and Load), marketing, human resources, accurate record collection and preservation
On The Border
Server/bartender/hostess
March 2018-March 2021
Responsibilities:
Server: forward facing customer service, accurate placement and delivery of food and beverages, cash handling/payment processing, training new hires, cleaning, off site catering, responsible service of alcohol.
Bartendar: responsible service of alcohol, payment processing, ensuring accurate measurements and recipe guidelines were followed.
Hostess: checking in guests at the door, coordinating the flow of the restaurant, managing time, active communication with kitchen for pace of flow.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate