Customer Service Call Center
Resume:
Ne’Onna Akala Baker
Bronx, NY 10473
**************@*****.***
PROFESSIONAL PROFILE:
Conscientious: Good moral understanding of right and wrong
Consistent: Constant to same principles, not changing
Cooperative: Work well with others,
Dedicated: Devoted to aims or vocation
Dependable: May be relied on
Determined: To do, resolve on a course of action
Efficient: Competent, capable, ability to get results
Energetic: Active, full of life, vigorous, an energetic work
Enterprising: Strong interest, great eagerness
Flexible: Manageable, adaptable, and versatile
RELATED QUALIFICATIONS:
Well organized; comfortable working in a multi-tasked project-oriented environment
Excellent communication skills, both oral and written
Effective team player that knows the value of working with all levels of employees
Knowledge of multi-line telephone
Always attentive to the importance of maintaining excellent customer service
Authorized to work in the US for any employer
Microsoft Office, Internet, Fax, Multi-line Phone
Customer Service and Call Center Experience
Remote Working
EDUCATION:
Hoke County High School, Diploma, 2014. Raeford, NC
EMPLOYMENT:
Benefit Focus, New York, NY January 2022-October 2022
Full-Time Temp/ Claims Representative: Working from home in a call center environment assisting providers, members and facilities with medical claims status, preauthorization status and request and providing health benefits information.
National Grid, New York, NY October 2019-January 2022
Full-Time/Customer Service Remote: Call center sitting at a desk greeting, answering high volume calls, typing, entering, and looking up personal information, setting and canceling appointments, creating accounts, and accepting payments using Salesforce. Also assisting in the chat helping other agents and new classes.
Hale & Hearty, New York, NY December 2014-March 2020
Part-time/Cashier/Prep: Working in a restaurant handling cash and food preparation.
Jackson Hewitt Tax Service, Bronx, NY January 2017-April 2017
Part-time/Receptionist: Sitting at desk, greeting, typing, keying documents, computer data entry, answering phone and accepting payments.
References Available Upon Request:
Contact this candidate