ALI AYOOB SABRY AL-ZAHAWII

Kurdistan Region of Iraq, Erbil Governorate

009**-***-*** 9661

adywct@r.postjobfree.com

To work in Information Technology services role to provide the highest levels of services, troubleshooting, solutions, satisfaction, best planning and designing for the needed solutions. WORK EXPERIENCES

FEBRUARY 2023 - JULY 2023 (SHORT TERM TEMPORARY CONTRACT) IT SUPERVISOR, TTOPCO-TAQ TAQ OPERATING CO. (OIL COMPANY) (IRAQ-ERBIL) Responsible on providing the help desk support for the computers, software, hardware, cctv, communications towers, VPN connection, printers, servers, network infrastructure, prtg, doing the cablings when needed. Responsible on more than 150 users deployed in different sites (main office, new camp, old camp, cpf-1, cpf-2, warehouse, drilling, fire station, training center, ankara office, fuel station). Giving the support to (65 servers deployed in 5 data centers inside the office and outside the office in the camp, drilling sites), dealing with (Hyper-V, VMware, HPE, DELL EMC, HP Blade) servers, doing the periodic maintenance, check up its health status and record, report to the line managers. MAY 2022 - JANUARY 2023 (SHORT TERM TEMPORARY CONTRACT, PROJECTS BASED) L2 IT TECHNICAL SUPPORT ENGINEER, CREATE-IT (IT SOLUTIONS COMPANY) (UAE-DUBAI) Responsible on the help desk support for the company clients, doing a scheduled site visits to the client sites, provide the reports, controlling the work by using the datto, auto task ticketing system, supporting remotely the other needed sites. Worked on the client’s data centers, troubleshooting the servers, organizing the racks, upgrade the server’s hardware, software, doing the periodic maintenance, check up its health status and record, report to the line managers. 2021 - 2022

IT HELPDESK ADMINISTRATOR II, TALABAT (FOOD ORDERING COMPANY) (IRAQ-ERBIL) Responsible on the help desk support for the computers, software, hardware, cctv, VPN connection, printers, servers, network infrastructure, reporting to the head quarter in UAE, using the ticketing system Jira, snipe it for the assets, responsible on more than 120 users deployed in 4 locations in Iraq (Erbil, Duhok, Sulaimania, Baghdad), in addition also supported the other company branches in the other countries remotely, coordinating with the vendors, suppliers. I am the first IT for this company when it’s just arrived to Iraq and I installed the data center from the scratch in the Iraq- Erbil office, with 4 servers Dell EMC, switches, FortiGate firewalls, sip lines, call center, doing the periodic maintenance, check up its health status and record, report to the line managers. 2019 - 2021

IT OFFICER, GKPI-GULF KEYSTONE PETROLEUM LIMITED (OIL COMPANY) (IRAQ-ERBIL) Responsible on the help desk support for the computers, software, cctv, hardware, servers, network infrastructure, point to point connections, printers, sites tower, VPN connection, responsible on 2 production facilities sites, warehouse, construction camp, drilling site, using the Azure cloud, Microsoft Office 365 admin site, Avanti ITSM tool. Responsible on the production sites data centers that includes HPE servers, each PF includes 5 servers, doing the periodic maintenance, check up its health status and record, report to the line managers. 2

2016 - 2019

ICT MANAGER, SLS (SECURITY & LOGISTICS COMPANY) (IRAQ-ERBIL) Responsible on the help desk support for the computers, software, hardware, servers, printers, cctv, network infrastructure, VPN connection, IVMS/GPS tracking system, Motorola VHF/UHF radio devices, responsible on 35 users deployed inside and outside Iraq.

The whole data center for this company is totally installed from my side with HPE tower server, File Server, VPN, cisco switches, FortiGate firewall.

2013 - 2016

MOVEMENT CONTROLLER AND LOGISITCS SUPERVISOR, DNO IRAQ AS (OIL COMPANY) (IRAQ-ERBIL) Responsible on the daily activities of the movement controlling, logistics for the persons, vehicles, GPS tracking system, arranging the VIP, CIP pickup from the airport for the expats, security issues report, emergency responses. 2010 - 2013

TECHNICAL TEAM LEADER, PIRMAM GROUP (IT SOLUTIONS COMPANY) (IRAQ-ERBIL) Responsible on the planning and installing the entire infrastructure network for the global energy companies (TAQA Global, TOTAL, ORYX Petroleum, Repsol), installing point to point internet service lines from the main internet service provider towers, installing CCTV and security systems for the companies, factories and offices, installing, deploying the data centers, servers, racks, cabling, install all the offices, companies infrastructure, dealing with the big brands such as CISCO, FortiGate, UBNT, MikroTIK, Checkpoint, HUGHES.

2005 - 2010

ONLINE CORRESPONDENT, MEDIA WATCH ME FZ LLC (GLOBAL MEDIA ANALYSIS INTELLIGENCE PROVIDER COMPANY) (ONLINE JOB) (UAE-DUBAI)

Responsible on providing the needed news articles from the Iraqi newspapers, magazines, radio, tv, social medias and uploading them on the company website portal, separating them into different categories as per needed, the work is part time online working remotely from home, the company head quarter is based in UAE-Dubai and other different countries. EDUCATION

2006 - 2008

MICROSOFT CERTIFIED SYSTEMS ENGINEER, SHAM INTERNATIONAL ACADEMY Long term full track international courses from Microsoft (MCSE, MCTS, MCSA, MCP) (CompTIA A+ & CompTIA N+).

KEY SKILLS

• Servers’ OS installation, data centers.

• Networking, all the layers L1, L2, L3.

• VMware, Hyper-V.

• Backup.

• VOIP.

• Network Devices.

• Point To Point Wireless Communications.

• Troubleshooting and help desk support.

• Wired and wireless Communications.

• Solutions provider.

• Installing the racks, cabling.

• Cctv.

• Hardware, software.

• Network storages.

• Monitoring.

• Ticketing systems (Jira, Ivanti, Trello, Auto

Task, Datto).

• UPS.

• Project management.

• Printers.

• Deploying the servers with all its needed

services.

3

REFERENCES, CERTIFICATIONS

• Reference letter from Media Watch ME FZ LLC, UAE-Dubai, for the online remote wokring issued in 2007.

• Microsoft international certificates (MCSE, MCSA, MCTS, and MCP) certified since 2008.

• United Nations-UN/UNRWA certificates on courses completion in Syria in 2010.

• Business management course from European-Syrian training center in Syria in 2010.

• Autodesk certificates from New Horizons computer learning centers in Syria in 2010.

• Letter of appreciation from ExxonMobil Energy Company in Iraq in 2013.

• Letter of appreciation from Map Group company in Iraq in 2013.

• Cisco CCNA Certification from Sites Power institute in UAE in 2014.

• Nordic Medical Services certification in Iraq in 2014.

• Letter of appreciation from PIRMAM Group company-IT solutions in Iraq in 2014.

• IELTS Academic English certification with 6.5 score in online in Iraq in 2014.

• Letter of appreciation from DNO petroleum company in Iraq in 2015.

• Attendance certificate for training course from Kurd Sky company in Iraq in 2016

• Training course certifications from SICURO company in UAE in 2017, 2018, 2020.

• Data analyst track certified from UDACITY Institute by the 1 million Arab coders initiative in Iraq in 2018.

• Certificate from AMIDEAST, Iraqi Pruners, Ruwaad Al-Iraq for completing the challenge in Iraq in 2019.

• Letter of appreciation from Gulf Keystone petroleum company in Iraq in 2020.

• Certified from Cambridge international school examination center in Iraq in 2020.

• Certified from the Canadian institute in Project Management course in Iraq in 2021.

• Reference letter from TTOPCO for the temporary work contract, issued in Iraq in 2023. SPOKEN LANGUAGES

• Arabic (mother tongue)

• Kurdish (mother tongue)

• Turkmen (mother tongue)

• Turkish (fluent reading, writing)

• English (fluent reading, writing)

PERSONAL INFORMATION

Nationality: Iraqi

Birth Day: 11 / August / 1988

Cell Phone: 009**-***-*** 9661

E-Mail: adywct@r.postjobfree.com

Skype: eng.ali.al-zahawii

Microsoft Teams: adywct@r.postjobfree.com

Address: Republic Of Iraq / Erbil Governorate

Driving License: Hold a valid driving license issued in Iraq-Erbil

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