Customer Service Representative, Assistant Manager

Veronica Romo

Mesquite, TX, ***** 214-***-****

**************@*****.***

Knowledgeable, and dedicated customer service professional with extensive experience in type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

EXPERIENCE

Customer Service Representative Oct 2021 - May 2023

Dallas County Tax Office, Dallas, TX

Provided a high level of excellent service to the public and excellent public relations skills, was adaptable, and offered a positive attitude. Instructed the public on DCAD division activities including Commercial, Residential, BPP, Property Records Exemptions or GIS. Also proficient In motor vehicle tax inquiries.

Assistant Manager May 2010 - Oct 2021

Aldi, Garland, TX

Skilled Shift Manager bringing 11 years of experience in retail industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.

EDUCATION

Psychology Aug 2003 - Sep 2005

Texas A&M University-Commerce, Commerce, TX

Aug 1999 - Jun 2003

North Mesquite High School, Mesquite, TX

• Honor Roll

• Completed AP course in History and Physics/Chemistry

• National Honors Society Member

• Peer Assistance Leadership Member

• 3.8 GPA

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