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B H A N U P P R I Y A V A S U D A V A N

Dedicated and motivated technology management graduate with the ability to adapt in every situation that might occur and willing to learn as much knowledge as possible, seeking to apply my abilities to fill the position available in your company that will help your company reach its objective.

+601*-********

Klang, Selangor

adyw99@r.postjobfree.com

EXPERTISE

Communication Skills

Interpersonal Skills

Time Management Skills

Multi-tasking Skills

EDUCATION

UniTAR International University

Foundation in Management

2014 – 2015

CGPA: 3.22

UniTAR International University

Bachelor of Business

Administration

2015 - 2018

CGPA: 2.84

Customer Service Representive (Logistics)

Schott Glass Malaysia, Perai

2018 – 2020

Serviced a few Europe, US and Asian customers.

Attended customer calls, answered inquiries, prepared quotations, purchased order, delivered note and invoices (RFQ

& CRM) in SAP System.

Made goods shipment arrangments.

Created and maintained customer records by updating account information.

Resolved product or service problems by clarifying the customer's complaint, and determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Prepared daily open order and backlog reports.

Worked frequently with production and planning teams to make sure the goods are ready by the time it has to be in finished goods store.

PROFILE

EXPERIENCE

Customer Service Representive

Clarivate Analytics Malaysia, Penang

2020 – Present

Provided verbal and written response to customer inquiries. Used a consultative approach when speaking with clients regarding new orders, product questions, price quotations and billing inquiries.

Maintained a working knowledge of a large suite of intellectual property research and monitoring products and be able to make recommendations based on client needs

Processed new orders via order-to-cash system both in real time while speaking with clients as well as requests received via e- mail and the Customer Relationship Management system

Handled billing enquiries including questions, invoice adjustments, and assist with internal investigation regarding payment receipt and refunds

Efficiently resolve customer problems or questions related to products and services, in a professional, accurate, courteous and timely manner

Delighted customers with exceptional service skills and a can- do attitude with every interaction

Assumed ownership of customer inquiries until resolution is provided to customer’s satisfaction

VV

REFERENCES

* Available upon request.

ACHIEVEMENT

Had involved in a team- building trip organized

by school Kadet Polis club (2012).

Participated in outdoor activities (rock climbing, downhill skiing, kayaking), informal practices

(volleyball, basketball) and physical fitness

training (aerobics, step, swimming)

Organized a team-building activity at – SKJT

Sungai Ara

Visited and organized some activities in

orphanage homes - Relau Rumah Charis, Bayan

Lepas Penang.

Vice President of Indian Club Society (ICS) at

Unitar Penang (2016)

Attended IBS Safety Training organized by

Schott Glass Malaysia.

Attended Customer Service Workshop

organized by Schott Glass Malaysia.

B H A N U P P R I Y A V A S U D A V A N

+ 6 0 1 1 - 1 0 6 4 4 1 7 2

SKILLS

PERSONAL SKILLS

Creativity

TECHNICAL SKILLS

Innovative

Team Work

Communication

Self- Confidence

Microsoft Office

SAP

Salesforce (Lighting &

Classic)

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