Technical Support Business Development

DIPAK PANCHAL

Edison, NJ P: +1-848-***-**** ***************@*****.***

Professional Summary

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in Server/Storage/SAN/NAS hardware and components configurations. Successful career history comprising more than 20+ years.

TECHNICAL SKILLS

HPE infrastructure engineer 20+ years of experience in Servers/Storage/Network

Install/config /troubleshoot HPE ProLiant servers range /Blade technology/Integrity servers.

Dell Data Domain Implementation

Install/config/troubleshot HPE storage EVA/NAS/MSA/3par/ HPE Tape Library

Install/config/troubleshoot SAN switches brocade/Cisco.

Setup/maintain storage to storage replication.

Mission critical support to Enterprise customer, follow change management of ITIL for risk assessment to do patching/upgrade/maintenance activities to various clients.

provisioning, monitoring, and consolidation and reporting of Enterprise Storage.

Expertise in Brocade and CISCO San switches

Setting up Unix Systems

Do firmware upgrade in All HPE Servers ProLiant/Blades/Integrity servers.

HPUX OS installation/Patching/Dynamic root Disk/Ignite backup.

HPUX Virtual Machine/Virtual partition installation/HPUX OS installation in VM/Vpar/, HPUX patching installation in Virtual Partition/Virtual Machine.

HPE MSA/EVA/3par Installation as per HPE guidelines

Storage firmware upgrades in EVA 4000/6000/4400/6400 using Command view Eva/ Management module

San Switch zoning (hard/soft), Inter switch link establishment.

Lun creation and provisioning to host, MPIO installation for Multipath management

Perform Configuration Management / Backup of configuration.

Pursuing AWS solution Architect

Server > HPE ProLiant ML/DL Gen 3,7,8,9,10 Servers, HPE ProLiant Blade Servers, HPE Integrity, HPE Apollo Systems: HPE Superdome Flex Servers:

Storage > HPE 3PAR StoreServ Storage, HPE Nimble Storage, HPE MSA (Modular Smart Array) Storage, HPE XP Storage, HPE StoreOnce Backup Systems, HPE Enterprise Virtual Array

Virtualization > VMware, HPUX Var/Npar

Network Protocol > TCPIP, SSH, DNS, DHCP, HTTPS

WORKING HISTORY

Dell Computers - Richmond-VA Dec 2022 – Till Date

Sr. Service Delivery Engineer

Installation and Configuration: Physically setting up and configuring the Dell EMC Data Domain systems, including network connectivity, storage provisioning, and integration with existing backup software.

Data Deduplication and Compression: Optimizing storage efficiency through data deduplication and compression techniques, which help reduce the amount of storage space required for backups.

Troubleshooting and Support: Resolving technical issues that may arise with the Data Domain systems and providing ongoing support to ensure their reliable operation.

Requirement Gathering: Collaborating with stakeholders and IT teams to understand the organization's data protection needs, recovery objectives, and existing infrastructure.

Upgrading Dell EMC Data Domain involves updating the Data Domain system's software and, if necessary, its hardware components to the latest versions or higher capacities. Upgrades are essential to ensure the system remains up to date with the latest features, security patches, bug fixes, and performance improvements.

Data Domain upgradation online code upgrade using system manager.

Assisting customers in planning, configuring, and deploying Power Protect Data Domain appliances to meet their backup and recovery needs. Resolving customer issues promptly and professionally to maintain high customer satisfaction.

Configure additional network interfaces as needed for data and replication traffic.

Set up interface bonding if required for your network configuration.

HP Enterprise Services – A’bad - India Sept 2007 – Dec 2022

Field Technical Consultant

Install/config/troubleshoot HPE Blades /HPE ProLiant/Integrity/high end/Mid/Entry level HPE server product line.

Leading Team of engineer and assigning work to team for break fix cases.

Weekly Performance review with Country / District manager for the region, Discuss critical support issue.

As Data Center Care Specialist for DCC customer, performed activity following ITIL procedure for patching/firmware upgrade/hardware upgrade with redundancy plan.

Handling escalation of region and achieved completely satisfaction ratio of all customers.

HPUX service guard implementation Storage includes Blade.

Implement solution of Storage MSA/Lefthand/Eva/3par/Nimble

HPUX virtualization Using HPUX Integrity virtual Machine/ Virtual Partition

Knowledge of VMware attended Direct training of VMware Install /config/Manage.

Operation training to customer for the products install.

Implemented Insight remote support solution for HPE product to reduce over service delivery cost.

HP Enterprise Services July 2006 - September 2007

ISS/ Storage Focal Consultant

Worked independently with minimal supervision.

Built relationships with customers and community to promote long term business growth.

Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.

ISS/Storage Focal, handled escalation of Gujarat State Customer, technically help/educate service partner engineer towards solution of the critical issue in ISS Servers and storage.

EVA storage implementation engineer for Gujarat State

configuration, installation, implantation of HP Blade 20p, Eva replication with RSM, windows Clustering

Reduced open escalation by getting my self-engaged in escalation and bring solution of the servers /storage issue.

Xcort Micro Systems July 2001- July 2006

Support Manager

Coached employees through day-to-day work and complex problems.

Prepared employee schedules for maximum coverage during key hours.

Assessed personnel performance and implemented incentives and team-building events to boost morale.

Established and updated work schedules to account for changing staff levels and expected workloads.

Established and implemented training programs to maximize team performance.

Being Support Manager I am fully responsible for technical support operations in North Gujarat and South Gujarat region, delivering high standard hp services to direct HP/Compaq Corporate and Medium size business customers. All customers have 24x7-support environment.

Supervision 6-member technical support team and coordination of technical issues involving network, hardware, and operating systems (Windows NT/2000/Windows 9x, Novell). Implementation, integration, and troubleshooting for servers, switches, storage devices, printers, HP s and Laptops LAN

My duties also includes regular meeting with HP Authorities for Maintain performance as per NWC data(Australian Company measuring Satisfaction of Hp Customer by Hp Services), and design strategy to enhance satisfaction level of Customer.

Earned a reputation for on-time, on-budget completion of high-profile projects involving Windows NT, Windows 9x, windows 2000, Novell Netware 4.11 and Novell Netware 5.0 and Windows XP Operating systems, connectivity consultation, and problem resolution.

Maintaining various corporate and Local customers like Bank OF Maharashtra, Department of Post, Dresser-Rand (I) Ltd., UTI, UIICL, NIC, HDFC, ICICI, PNB, Hindustan Lever Ltd., PepsiCo India Holdings Ltd., ITC, Times Of India, Canara Bank, Birla AT & T, Xerox Modi, Maruti Udhyog, etc.

I have to regularly interact with Compaq/Hp A’ Bad and Bangalore, Delhi offices such that expeditious step are ensured for prompt & immediate elimination of customer critical calls.

I have to co-ordinates & helps out all support engineers for solving Server related, Installation related critical problems.

Responsible for personal and collective efforts for business development viz. Renewal AMC contract, Sale Compaq/hp server/ system up gradations.

Installation, Maintenance and System Administration of operating system like Novell NetWare 3.12 and 4.11, 4.2, 5.0 and Windows NT 4.0 and Windows 2000 servers. Cluster - Implementation of Local Area Network using various networking topologies and media like Thin/Thick Ethernet, UTP and Fiber Optic Cable. - Worked on various protocols like TCP/IP, IPX/SPX, and NetBEUI etc.

Certifications

Diploma in Electronics & Computer Hardware Technology

Diploma in Networking

Certified Novell Engineer

Certified ProLiant Service Engineer

Certified HPE 3par Storage Engineer

VMware install/config/maintenance direct training

Contact this candidate