CONVERSATION UX DESIGNER

Boston, MA (Remote) / adyw7v@r.postjobfree.com / 857-***-****

YINA SMITH-DANENHOWER

EXPERIENCE

CONVERSATION DESIGNER

KORE.AI

Remote March 2023 - July 2023

● Lead Designer for large internet provider chatbot project

● Met with business stakeholders to gather requirements

● Brainstorm conversation strategy for each feature

● Produced Lucidchart flow chart documentation

● Delivered numerous intents in multiple sprints

HEAD OF PRODUCT DESIGN

XAPP.AI (Formly XAPPmedia)

Remote Jan 2022 - Mar 2023

● Directs a creative review process to ensure coherency with design principles and the design language system through contribution and collaboration with the team.

● Led conversation design strategy and vision, define the interaction models, guidelines and patterns for conversation design system and processes.

● Create and document component library and design system.

● Lead and helped launch 500+ chatbots for thousands of small and medium businesses. CONVERSATIONAL PRODUCT DESIGNER

XAPP.AI

Remote Jan 2021 - Dec 2021

● Created, documented, improved, and scaled a company-wide reference (a blueprint) for conversation design that is applicable to all future company projects for enterprises.

● Led the conversational and persona design for various chatbots clients such as Pepsi Co, Independence Blue Cross, and more.

● Create XAPP AI’s design system to unify all product styles CONVERSATIONAL DESIGNER (Contract)

XAPPmedia

Remote Jan 2021 - Dec 2021

● Persona creation.

● Designed conversational flows and wireframe architecture for a games skills for kids 7-12 years old.

● Talent selection and recording session coaching.

● Created sample dialogs and full scripting of utterances.

● Worked with professional writers, graphic designers, and engineers. UX TUTOR

CAREER FOUNDRY

Remote Sep 2020 - Present

● One-to-one mentorship to beginning UX students and career changers.

● Approved and provided feedbacks to student submissions to help students understand UX concepts and reach industry expectations.

COURSE CONTENT WRITER AND CREATOR

Avocademy

Remote Jan 2023 - Apr 2023

● Researched and created design masterclass on conversational ai.

● Course content include

● Why Voice?

● Voice Terminologies

● Design Components of voice

● Voice Best Practices

● Usability Testing for Voice

● Personas for Voice

CONVERSATION UX DESIGNER

Boston, MA (Remote) / adyw7v@r.postjobfree.com / 857-***-**** YINA SMITH-DANENHOWER

● Safety and Privacy for Voice

EDUCATION

CONVERSATION DESIGN FUNDAMENTALS

DIGITAL ASSISTANT ACADEMY

Remote Apr 2020 - present

VOICE USER INTERFACE DESIGN CERTIFICATE

CAREER FOUNDRY

Remote Apr 2020 - Jul 2020

● Specialization course in voice user interface design with a focus on intent, utterances, user needs and stories, dialog diagramming, user flows for voice, voice scripts, context and memory, multimodel interactions, accessibility and safety and privacy issues in voice design.

● Created and tested 3 Alexa skills using Alexa Skills Kit and AWS Lambda. USER EXPERIENCE DESIGN CERTIFICATE

CAREER FOUNDRY

Remote Oct 2019 - Apr 2020

● 400+ hours of intensive project-based training program with a focus on research methods, wireframing and prototypings, usability testing, responsive frameworks, A/B testing and analytics, information architecture and design documentation.

● Designed an app by rapid prototyping and the agile process using sketch, Adobe XD and Invision.

● View project here: http://tinyurl.com/tattool

MASTER OF ARCHITECTURE

HARVARD GRADUATE SCHOOL OF DESIGN

Cambridge Sep 2012 - Jun 2016

BACHELOR OF ARTS

MIDDLEBURY COLLEGE

Middlebury, VT Sep 2005 - Jun 2009

SKILLS

Competitive Analysis User Research

System Persona Creation Conversational Audit

User Persona Creation Accessibility

Personality Definition Wizard of Oz Testing

Usability Testing Sample Dialogs

TOOLS

Lucidchart Amazon S3

Adobe XD DialogFlow

Figma VoiceFlow

CONVERSATION UX DESIGNER

Boston, MA (Remote) / adyw7v@r.postjobfree.com / 857-***-**** YINA SMITH-DANENHOWER

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