General Manager Customer Service

JASMINE PARKER

Chicago, IL *****

312-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

SKILLS

Safety Protocols

Team Leadership

Problem solver

Customer service savvy

Employee scheduling

Consistently meet goals

WORK HISTORY

08/2021 to Current General Manager

Dunkin Donuts – Chicago, IL

I am pos friendly. I have experience in navigating different systems network and devices. I maintain 10 employees also able to handle disgruntled customers where needed to insure customers are satisfied. I have ability to think quickly under stress I was in charge of deposits and store drops for company. Sales went up 20% since i was promoted manager.

Developed and implemented strategies to increase sales and profitability Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures

Assisted in recruiting, hiring and training of team members 08/2018 to 01/2020 Retail Merchandiser

Sas Retail – Chicago, IL

Stocked designated items on shelves, end caps and displays. Stocked merchandise, clearly labeling items, and arranging according to size or color.

Transported merchandise pallets to move in warehouse. Updated pricing by changing labels and signage for short-term promotions and final clearances.

Stocked shelves, racks and cases with new or transferred merchandise. Performed these on daily basis

Increased sales by 10%

EDUCATION

06/1995 High School Diploma

South Shore Ac Academy - 7500 S Constance

Contact this candidate