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Customer Service Platform Specialist

Location:
Kafrul Thana, Dhaka, Bangladesh
Salary:
40000
Posted:
August 14, 2023

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Resume:

MIR SIAM

Information & communication Engineer

Block-b,House no.10,

Akur Takur Para,Tangail.

018********

adyw50@r.postjobfree.com

CAREER SUMMARY

At present I am working as Digital

Platform Specialist at Proshika Manobik

Unnayan Kendra. Here I maintain and

develop all kind of IT related matters.

Beside that I also provide

administrative and logistic support to

the organization. After my graduation I

worked as a Support Executive at a local

ISP company. During my studies I used

to provide tuitions to many students

and coaching. I also involved in many

kinds of club activities which helped me

to gather professional knowledge from

my student life.

SKILLS

1. Project Management.

2. Hardware & Software installation.

3. MS Office.

4. Design and Creativity.

5. Basic Programming.

6. Knowledge on IT system and

infrastructure.

7. Network connectivity &

troubleshooting.

8. IT product knowledge.

9. Data management .

10. General innovative ideas for solving

problems.

11. Ability to work in team.

12. Customer Service.

13. Good communication skills.

14. Device setup.

15. Internet browsing.

16. Analytical & critical thinking.

17. Quick learner.

18. Leadership.

EXPERIENCE

Designation: Digital Platform Specialist

(August 2022- Currently Working)

Proshika Manobik Unnayan Kendra,

Borobag, BPMI Bhaban, Janata Housing, Mirpur 2, Dhaka, Bangladesh Duties & Responsibilities:

1. Ensuring all PC, Laptop, Printers works properly. 2. Ensuring hardware & software accuracy.

3. Maintain Wi-Fi routers & other network materials. 4. Maintain digital helpdesk device & telephones.

5. Team leads to develop mobile apps, websites and other digital platforms. 6. Maintain all kinds of social media groups and pages. 7. Communicate with vendor & dealer to purchase IT materials. 8. Hire IT people and developers for large scale solutions & projects. 9. Design & prepare posters, banners,, brochures, cards etc. 10. Preparing monthly reports.

11. Database maintain & development.

12. Logistic support .

13. Administrative support.

14. Arrange workshops, meetings & other programs.

Designation: Support Executive

(April 2021- May 2022)

Mazeda ISP, Tangail

Block: B, Akur Takur Para, Tangail Sadar, 1900, Tangail Duties & Responsibilities:

1. Register client complain & provide solution.

2. Salary delivery to employee.

3. Bill management from client.

ACADEMIC QUALIFICATONS

Bachelor of Science in

Information and Communication Engineering

Institution : East West University, Aftabnagar, Rampura Dhaka.

CGPA : 2.28

Passing year : 2020

BENGALI: Mother tongue

Fluent in both reading & writing

ENGLISH: Business Fluent

Fluent in both reading & writing

Higher Secondary School Certificate

Institution : Major General Mahmudul Hasan Adarsha College, Tangail

GPA : 4.20 (Out of 5)

Group : Science

Passing year : 2012

Secondary School Certificate

Institute : Bindubasini Govt. Boys High School,

Tangail

GPA : 5 (Out of 5)

Group : Science

Passing year : 2010

PROJECT WORK

Designation- Digital Platform Specialist

(Develop for the “Support for Modelling Planning and Improving Dhaka’s Food System(DFS) project of the Food and Agriculture Organization of the

“United Nations”.

“Financial support provided by the Kingdom of the Netherlands”. COURSE PROJECT

1. Plant Disease Classification Using Deep Learning. Type- Machine Learning & Artificial Intelligence

2. Flight Security with 5G

Type : Wireless and mobile Communication

3. Fitness dataset analysis using Naive Bayes (Data Mining) - Type : Artificial intelligence & expert system

LANGUAGES

Personal Information

Father’s Name: Mir Nasimul Islam (Salim)

Mother’s Name: Salina Aktar

Date of Birth: 17th February, 1995

Nationality: Bangladeshi

Blood Group: AB Extracurricular

1. Musician: Guitarist,

2. Music Composing

3. Reading Novels

4. Writing Poetry

5. Listening Music

6. Football playing

Organizer

CERTIFICATIONS

1. Skill Development for Mobile Game & Application Project ( ICT Division ) 2. Participant Of Telco Warfare ( East West University Telecommunication Club ) 3. Organizer Of EWU Winter Smash 2016 ( East West University Sports Club ) 4. OPSWAT Introduction to Critical Infrastructure Protection (ICIP) REFERRALS

A.K.M. Hasan Sayed

Director

Proshika Manobik Unnayan Kendra,

Borobag, Mirpur-2,

Dhaka.

Mobile- 017********

Email- adyw50@r.postjobfree.com

Mr.Sarwar Jahan

Assitant Professor

Dept. Of ECE,

East West University

Aftabnagar, Rampura,

Dhaka

Mobile : 019********,

E-mail : adyw50@r.postjobfree.com I hereby declare that all the information furnished above is true to the best of my belief.

MIR SIAM

Major DR. Khosroz

Classified Specialist,Pharmacology

Armed Forces Medical College,

Dhaka Cantonment, Dhaka

Mobile : 01713044E-mail :

adyw50@r.postjobfree.com



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