Christian Ikechukwu

Adigwe

Feb **** - Aug ****

Professional Summary

I am a full-stack network engineer and highly skillful technical support analyst offering more than twelve years of experience in Information Technology and communication. Areas of expertise include troubleshooting networks and resolving network issues, managing active directory accounts and users, resolving printing problems, managing access to shared resources, computer hardware, software, managing telecommunication systems, and baggage scanners. Resolving incidents raised via the service desk, in a timely and professional manner. Skills

Network Engineering (Microsoft

Technologies)

Installation and configuration of a print

device

Managing Backups and restore

operations

Manage and maintain the FNPT

Managing files and folders Securing network infrastructure Creating and managing computer

accounts.

Maintenance and repair of baggage

scanners

ITIL (Trained) CCNA (Trained)

Experience

Information Technology Support Analyst

Bristow Helicopters (Nig.) Ltd, Nigerian Air Force Base - Port Harcourt, Nigeria Install and configure Windows operating systems on users computers Manage the active directory and email accounts

Install printers, configure and resolve printing problems Troubleshoot and resolve network problems

Troubleshoot and resolve email problems

Attend to the service desk request to resolve IT incidents Configuration and optimization of computers for users Ensure that downloaded aircraft data are uploaded to servers Manage shared resources

Perform backup and restoration operations.

Work with providers to resolve internet service outages and incidents as the first point of contact

Troubleshoot, manage and maintain the baggage scanners Manage and maintain the service of the toolboxes

Manage and maintain printers backup and restoration operation 34 Ehoro New Layout, Off School Road, Elelenwo, Port Harcourt, 500102 Nigeria

080********

adyw3w@r.postjobfree.com

Jun 2000 - Jul 2001

Jun 2012

May 2007

Aug 1999

Jun 1993

Jul 1987

Manage the serviceability of the Flight Navigation Procedural Terminal (FNPT) Tutor

21 Armored Brigade, Nigerian Army - Maiduguri, Borno, Tutored students in the preparation of their junior WAEC examinations Education

Expert Edge Training Center : Information Technology Infrastructure Library (ITIL) Expert Edge Training Center - Lagos, Nigeria

Diploma : Networking Engineering (Microsoft Technologies) NIIT - Port Harcourt

NIIT, Kaduna Street, D-Line, Port Harcourt

Bachelor of Science : Physics/Material Science

University of Port Harcourt - Port Harcourt

GCSEs : Physical Science

Opebi Grammar School - Lagos

First School Leaving Certificate

Anifowose Primary School - Lagos

Certifications

Microsoft Certified Professional (MCP)- 2007

Network Engineering (Microsoft Technologies)- 2006- 2007 ITIL (Trained)- 2012

CCNA (Trained)- 2013

Personal Information

Date of Birth: 29th November 1976

Nationality: Nigerian

Marital Status: Married

Drivers License: Nigerian

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