Curriculum Vitae

Ebineng Gaemengwe

Plot ***** Taung Broadhurst Gaborone, adyw1h@r.postjobfree.com,+267********

Profile

An ambitious, highly motivated and energetic sales executive with excellent marketing and business development skills. Experience of managing sales and merchandising for established retail outlets, franchises and international brands. A result orientated professional with a proven ability to get results, generate revenue, improve service as well as reduce costs. Over 11 years marketing experience of working in competitive industries and successfully identifying, developing and managing new business opportunities within these markets. Right now she is looking for a suitable position with a company that not only has incredible opportunities for career growth, but also a vibrant culture that celebrates achievement.

Languages

English: native language

German: Professional level

Key skills

Prepared media interviews, media tours, radio news releases, public service announcement

Learned sales management, market research, products development, promotion, pricing and distribution during the selling of advertised plots, auction sales and tender

Experience of territorial marketing, account management and client relations

Learned a lot the importance of customer service, attending to queries & monitor visitor statics, suppliers, investors

Computer literate: experienced with Adobe Photo shop, Dreamweaver, Illustrator, Flash, Final cut, and Microsoft greetings, Excel, Publisher, Word and PowerPoint

Web management & designing, newsletter, magazines, press release, memos, notices, letters, proposals, policies, procedures, annual reports, brochures, posters

Professional experience

Orange Botswana, from 2022 to present Customer service advisor

Compile monthly media analysis in order to monitor business trends and opportunities

Conducting tests of products and services for better customer experience and seamless customer journey

Making outbound calls to customers to provide them with information on new products

Doing follow ups on generated leads about product usage

Maintaining strong company product and services knowledge to better assist customers with concerns, questions and general education

Ensuring accuracy of data by keeping track of all customers calls and information via spreadsheets

Debonaires & Steers Retail group, 2020 to 2022 Call centre agent

Obtains client information by answering telephone calls and interviewing clients to verify information

Handling of account inquiries, customer complaints or support issues

Assist various departments in facilitating sales of all products in the company portfolio

Analyse customer issues and assist in resolving within the required time frame

Grandpalm Hotel Gaborone, 2013 to 2018 Guest Relation officer

Promoting casino & in-house events to guests,

Handle guests, inquires, complaints, calm angry customers, repaired trust and locate resources for problem resolution.

Selling of products, service for the hotel and represented the company at trade fairs and exhibitions.

Unique ambassador position to represent hotel

Organiser and issue out rooms, respond to mails

PC Solutions IT Gaborone, 2011 to 2012 Sales & Marketing Executive

Selling of computer products to customers

Prepared tenders, monitors market price,

Creating marketing plans

Managing the marketing budget

Ngwaketse Land Board Kanye, 2010 to 2011 Public Relation Officer

Worked with public, investors, employees & other stakeholders.

Speaking at conferences, working with the press.

Creating customer events, organizing shows & developing marketing materials.

Correspond with news media

Spearhead press conferences, exhibition, open days and tours or visit

Education

Limkokwing University from 2007 to 2011

Associate degree in broadcasting Graduation date 11thAugust 2011

Alison courses

German language certificate

Hobbies

Music and movies

Reading magazines

Reference

One Keagile

Computer skills lecture (Limkokwing University)

71827122

Stephen Kokorwe

Board Secretary (Mmathethe Sub land board)

72238687/5400009

Olebile Maphuru

Public relation officer (Ngwaketse land board

72993787/5440343

Malebogo Bahakgametse

Sales & Marketing Manager (Grandpalm hotel)

3637700

Contact this candidate