General Manager Customer Service
Resume:
STEPANIE
ROBINSON
Sparks, NV *****
********.********@*****.***
PROFESSIONAL SUMMARY
I am skilled in customer service and have expertise in hotel management. Throughout my experience, I have successfully accommodated and served hotel, motel, and resort guests by registering and assigning rooms, managing reservations, transmitting messages, collecting payments, and maintaining records. Additionally, I have held the role of Night Audit Manager, where I assumed complete responsibility for the hotel's operations. My strengths include excellent customer service abilities and a collaborative mindset to be an effective team player. SKILLS
• Customer and Personal Service —
Knowledge of principles and
processes for great customer
service
• Clerical — Knowledge of
administrative and clerical
procedures and systems such as
word processing,
• Administration and Management —
Knowledge of business and
management principles related to
hotel ops
EXPERIENCE
General Manager
Sea Latch Inn Long Beach, York ME
May 2023 - July 2023
• Generate development of managerial and hourly employees
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
• Manage budgets, financial plans & control expenditures
• Make schedules, AP & AR, and daily running of the hotel. Operations Manager/ Assistant General Manager
Ramada Inn Reno, NV
July 2022 - May 2023
• In revenue generation programs
• Development of managerial and hourly employees
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
• Manage budgets, financial plans & control expenditures
• Make schedules, AP & AR, assist the general manager in the hotel’s daily running. Hospitality Manager
Barsala International 2020 Red Reno, NV
September 2021 - April 2022
• Drive, and Prepare accommodations for guest arrival
• Managing housekeeping staff, purchasing, and managing inventory, managing bookings for positive guest experience. General Manager
Hampton Inn NV
February 2019 - September 2021
• In revenue generation programs
• Development of managerial and hourly employees
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
• Manage budgets, financial plans & control expenditures
• Make schedules, AP & AR, assist the general manager in the daily running of the hotel. Front Office Manager
Hampton Inn
December 2017 - January 2018
• Esperanza Circle, Carlsbad, NM Greet, register r, and assign rooms to guests of hotels or motels
• Verify customers' credit and establish how the customer will pay for their accommodation
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations
• Issue room keys
• Make schedules, AP & AR, and assist the general manager in the hotel’s daily running. Operations Manager/Assistant General Manager
ComfortSuites2600 W Pierce Carlsbad, NM
October 2014 - June 2016
• Greet, register, and assign rooms to guests of hotels or motels
• Coordinate daily operations with all departments
• Develop schedules for all departments to insure guest and hotel needs are met
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