Front Desk Customer Service

E-mail : *********@*******.*** Website : Www.networkrick.net

Phone : 787-***-**** Address : Calle 685 Tierras nuevas, Manati, P.R.

La Terraza Hotel Jun-16 — Aug 16

Qdoba Jun-14 — May-16

L & S Quilting Jun 17 — Jul 18

JJC Industrial riggers Jul 2018 — Nov 2021

Advance Marine Solutions Nov 2021 — Present

Ricardo A. Lugo Rosario

Objective

To Obtain I.T. position that utilizes my computing skills, computer science education, problem solving with positive can-do attitude, great communication skills and a business where I can challenge myself to new horizons. Availability

Full time - Part time - Weekends

Work experience

Front Desk/ Cook

I took care of the Front desk cheking-in/out, making reservations, doing phones calls, taking luggage up to the rooms and on weekends I was cook, followed the chefs recipe and took the food up to the rooms Manager

I was in charge of the kitchen, assign the crew to their position, give the crew a to-do list,weekly shifts, invoices, cooked grilled steak and chicken up to the perfect temperature, made sauces according to recipe, cooked shredded beef/pork,cooked rice & beans, prep, unload truck and arrange the inventory in the walk-in cooler, handled phone calls, caterings and was also in the front counter serving front of the house. Production/ Warehouse

Machine operator, quality assurance, sorting inventory and the use of machinery. Welder

Heavy machinery movements, use of power tools, weld pipes, stainless steel, aluminum, galvanized steel, arrange a series of copper water tubing, able to read blue prints, assistant to electrician, gypsum board, concrete experienced, wood working experienced, painter, driver of scissor lift, finger lift and giraffe, able to drive big cab truck f450. Ship Welder / fabricator / Satellite instalation and IT for Company ships Make blue prints/schematics, cnc machine, plasma cutter and oxyacetylin, weld, grind, polish, fabricate steel, stainless and alluminum, weld mig, tig and stick, make strategic plans for welding, step by step, ensure safety, inspect and analyze the steel that is damaged and needs to be replaced and make ship reports and its needs. Ricardo A. Lugo Rosario 1

Municipal Hospital CDT Nov-22 — Jan - 23

Business Administration in Computer

science

2017 — Dec 2022

High school 2009 — 2012

Install KVH Satellites, Throw cables, install and set up switches, Manage / set up and fix computers on Ships, set up antenas and cameras on ships.

System Administrator

software and hardware verification, Manage Vlans, data traffic, assemble computers, program computers for use of employees, work with Fortiguard to manage users, server and firewall. Qualifications

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English/Spanish language including the meaning and spelling of words, rules of composition, and grammar.

The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to communicate information and ideas in speaking so others will understand. Pays attention to details and can work under a lot of pressure and stress. Broad knowledge with computers (Software/ Hardware). Strong knowledge with Microsoft office programs and all of Microsoft Operating systems and Linux. Experience with customer service, phone calls and meeting arrangements. 41-50 WPM.

Education

American University of Puerto Rico

Computer science B/A

Petra Corretjer de O'neil

References

References available upon request.

Ricardo A. Lugo Rosario 2

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