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Customer Service Representative

Location:
Monrovia, IN
Posted:
August 12, 2023

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Resume:

AG

ADOLPHUS GAYMOORE

adyvyp@r.postjobfree.com 862-***-**** Monrovia, IN 46157

I am Adolphus Gaymoore, I am hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. VPC, EC2, Auto Scaling, Systems Manager, EFS, S3 Life Cycle, Route 53 DNS Designing, IAM role, AWS Migration, SNS

Languages: Bash PowerShell, shell

DevOps Tools: Terraform, Ansible, Code Commit, GitHub, Jenkins, and Docker,

IAC: Terraform

Schwarz Partners Mooresville, IN

Former Operator

08/2023 - Current

Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs. Inspected finished products to verify conformity to quality standards. Measured and graded batches of raw materials to feed into production machinery.

Reported failures, malfunctions or wear issues on equipment to supervisor. Reported any discrepancies or abnormalities in the production process immediately to supervisor.

Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).

Conducted regular inspections of machinery to identify any potential issues or malfunctions.

Monitored and adjusted machine operations as needed for quality assurance.

Roche Pharmaceuticals Branchburg

Township, NJ

Diagnostic Technician

10/2020 - 07/2023

Assisted with testing for quality control and corrections. Inspected machinery and equipment to quickly diagnose malfunctions. Reported and documented unsafe conditions and faulty equipment. Reported any nonconformities or discrepancies in product quality to supervisors.

Trained new personnel in operating procedures for various pieces of production equipment.

Communicated regularly with team members regarding progress and updates on tasks assigned.

Monitored production processes, identified problems, and took corrective action when necessary.

Performed production adjustments for quality and productivity. Summary

Skills

Experience

Corina Hotel & Realty Paynesville,

Liberia

Customer Service Representative

03/2007 - 11/2010

Documented repair processes and helped streamline procedures for future technical support actions.

Monitored IT use to maintain compliance with established processes, policies and guidelines.

Trained new employees on the use of computer systems and programs. Resolved network connectivity issues with routers and switches. Tackled troubleshooting and problem resolution to support end-user technical issues.

Monitored system performance to ensure optimal operations. Diagnosed system errors and implemented solutions to resolve them. Western Governors University Salt Lake City, UT

Bachelor of Science in Cybersecurity And Information Assurance Expected in 08/2026

AWS Solution Architect - 2021

CompTIA A+

ITIL Certificate- Business of IT

Education and Training

Certifications



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