Customer Service Representative
Resume:
Taylor Benjamin
Mesquite, TX *****
**************@*****.***
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Amazon Fulfillment Associate
Amazon.com - Dallas, TX
July 2022 to Present
• Ensured a safety environment for myself and the team by adhearing to existing protocols
• Worked professionally with team members and across departments to meet demands of high-volume environment
• Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe
• Completed fast loading and unloading of trucks carrying freight and materials
• Entered information into warehouse management system using handheld scanners and computer terminals.
• Assisted with order logistics
Customer Service Representative
Heath IQ - Richardson, TX
September 2021 to June 2022
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction
Education
High school diploma
H. Grady Spruce Highschool - Dallas, TX
September 2020 to June 2021
Skills
• Warehouse Experience (4 years)
• Customer Service (5 years)
• Microsoft Office (2 years)
• Microsoft Access (1 year)
• Typing (5 years)
• Microsoft Word (4 years)
• Office experience (4 years)
• Graphic design (3 years)
• Management (2 years)
• Marketing (2 years)
• Engineering (2 years)
• Customer service (4 years)
• Front desk (2 years)
• Remote Customer Service (2 years)
Certifications and Licenses
Microsoft Certified Systems Engineer (MCSE)
June 2021 to Present
Assessments
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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