Technical Support Azure Cloud

Komlan Richard Lakpassa

adyvv3@r.postjobfree.com Cell: 817-***-****

Profile

Results-driven Azure Cloud Administrator with expertise in provisioning resources, optimizing performance, and ensuring security. Seeking a challenging position to leverage skills in maintaining and enhancing cloud environments while delivering exceptional technical support.

Core Qualifications

Azure Cloud Services: Virtual Machines, Storage, SQL Database, App Service, Functions, Networking, Active Directory

Monitoring and Troubleshooting: Azure Monitor, Log Analytics, Application Insights, Diagnostics, Network Watcher

Security: Security Center, Identity and Access Management, Key Vault, Security Policies, Firewall

Automation and Scripting: PowerShell, Azure CLI, ARM Templates, Azure Automation

Operating Systems: Windows Server, Linux

Networking: TCP/IP, DNS, VPN, Load Balancing

Programming Languages: PowerShell, Bash.

Certifications

• Certified in Cybersecurity by ISC

• Azure DP-900 by Microsoft

• Microsoft 365 by Microsoft

• Multicloud Network Associate by Aviatrix

Professional Experience

Cloud Architect

3/01/2023– Present

Go Cloud Architects LLC, Port St-Lucie, Florida

Proven experience in provisioning, optimizing, and securing Azure cloud environments.

Skilled in troubleshooting performance issues and implementing effective solutions.

Strong coordination and communication abilities for seamless issue resolution.

Proficient in system maintenance and upgrades to ensure peak performance.

Expertise in designing and managing complex multi-tenant clouds.

Innovative problem solver with a focus on continuous improvement.

Customer-oriented approach with a track record of providing excellent technical support.

Senior Cloud Solutions Consultant

2/12/2019– 2/19/2023

DigiTrans LLC/ AWS Partner, Frisco, Texas

Provisioned and maintained Azure cloud resources, meeting evolving needs.

Monitored performance metrics, swiftly troubleshooting issues for optimal performance.

Collaborated with vendors and internal teams for efficient issue resolution.

Implemented robust security measures, monitoring access requests and reviewing security logs.

Conducted regular system maintenance and upgrades for stability and performance.

Designed and managed complex multi-tenant clouds.

Developed and deployed new features, meeting business requirements.

Proactively monitored system performance, providing timely recommendations.

Provided exceptional technical support to internal customers.

Private Client Banker II/ Business Specialist

9/2017 – 09/1/2021

JPMorgan Chase Bank, N.A, Rockwall, TX

• Participated in security drills to ensure preparedness for potential threats.

• Developed long-term relationships with business owners and clients, emphasizing authentication and least-privilege access.

• Practiced dual control for accessing bank vaults and financial records.

• Trained new hires on physical security controls and mitigating shoulder-surfing risks.

• Led no-phishing awareness campaigns for improved cybersecurity knowledge.

• Educated high net-worth clients on cybersecurity risks such as spoofing, text scams, and social engineering.

Branch Manager in Training and Multi-Branch Relationship Banker II

01/15/2015 – 09/30/2017

Capital One Bank, N.A, Fairview, TX

• Managed multiple bank branches, ensuring the safety of employees, customers, and assets.

• Participated in the design and testing of Capital One's digital products as part of a pioneer team.

• Conducted training on multi-factor authentication controls for employees.

• Ensured server rooms were properly ventilated and had redundant systems.

• Activated incident response plans during security breaches or emergencies.

• Conducted cybersecurity awareness training for employees.

Business Sales Certified and Leader of the Floor

7/10/2011 – 01/15/2015

Apple, Dallas, TX

• Led a team of specialists and technicians at the flagship NorthPark store, prioritizing the safety of employees, customers, and assets.

• Implemented anti-theft strategies to prevent loss of devices and personal data.

• Collaborated with mall security on theft response plans.

• Ensured best practices in installation and troubleshooting of iOS and software on devices.

• Provided training to the team on confidentiality, identity, and authentication controls.

• Activated Business Continuity Plans during power outages.

Education

Master of Fine Arts – Radio, Television and Film (12/2008)

University of North Texas, Denton, TX

Bachelor of Arts – French Studies/Minor in Strategic Communication (07/1998)

Université de Lomé, Lomé, Togo

Language Proficiency

• English: Write, Speak, Read

• French: Write, Speak, Read

• Spanish: Write, Speak, Read

Reference

Upon request

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