FELICIA BARROW

443-***-****

adyvtf@r.postjobfree.com

PROFILE

Highly experienced Customer Service Specialist in Medical Office & Hospital environment 20+ years. Epic/EMR over 20 years, Preceptor/Trainer 12 years, Lead/Supervisory duties 3 years, High Volume customer call center 1-year, High pace Operating Room surgical scheduler 1 year, Insurance Pre-Authorization, Authorization & Verification 5 years, medical billing 2 years, medical coding 5 years, Data entry 20+ years, medical office audits 1 year, Pre-op & Lab Coordinator 5 years, certified medical assistant 30+ years, clinical inventory 2 years, medical records prep & coordination 10+ years.

SKILLS

Customer Service

EPIC/EMR

Preceptor/Trainer

Call Center

Creativity Thinking

Insurance

Medical Billing/Coding

Data Entry

HIV Counselor

CPR/BLS Certified

EXPERIENCE

SR. PATIENT ACCESS SPECIALIST

Johns Hopkins Surgery Administration

2021-current

Posting and scheduling surgical procedures from multiple services within JHH. Receive inbound contacts (calls, emails) from faculty and surgeons requesting services within JHH. Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department. Answer staff or physicians’ questions. Interviews surgeons and staff to obtain full understanding of what information is being requested regarding posting surgical procedures. Provide high quality customer service on every call

Patient Access Specialist II

Johns Hopkins Imaging Administration

2020-2022

Scheduling various radiology procedures for and receiving orders from patients and physicians requesting radiology services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (EMR). Provide patients with information on physicians, directions to locations and educational materials. Interviews callers and high-volume call center.

Certified Medical Assistant

2019-2020

Preceptor and trainer for new employees, clinical lead (fill-in) Vital signs, Vaccinations, Electrocardiogram, Hearing screening, Prep patients for various exams, organizing and maintaining cranial facial suite, sterile field & surgical assistant, maintaining room supplies, quality controls for diabetic & Covid testing machines, Collecting specimens for labs, answering incoming calls, assisting with the telemedicine process, performing clinical audits, Covid 19 screening, Covid testing, Maintaining supply Pyxis, daily monitoring crash cart & negative pressure room, scanning, provider and clinical schedules, EMR/EPIC, etc.

Lead Certified Medical Assistant

2016-2019

Back & Front Office Duties: Preceptor and trainer for new employees, interviewing and screening new applicants, Vital signs, Vaccinations, Electrocardiogram, Hearing screening, Prep patients for various exams, maintaining room supplies, Collecting specimens for the newborn metabolic screen (PKU), lab data entry & patient follow-up notification, etc. Obtaining prior authorization, answering incoming calls, Medication refill request, maintaining medical assistants and provider schedules, billing, organizing and maintaining, multiple provider mailboxes in EPIC/EMR, Insurance verification & Authorization, Responding to messages, Prescription refills, etc.

Certified Medical Assistant

2009-2016

Back & Front Office Duties: Training ne employees, Vital signs, Vaccines, Electrocardiogram, Hearing screening, Prep Patients for various exams, Venipuncture, maintaining room supplies, ordering labs supplies, processing lab test, etc. Answering incoming phone calls, maintaining provider schedules, organizing and maintaining patient charts, Insurance verification, EMR/EPIC, etc.

Certified Medical Assistant

2007-2009

Back & Front Office Duties: vital signs on pediatric and adult patients, patient in-take and out-take, Administering medications, vision and hearing screenings, assisting physician with physical Exams, venipuncture on pediatric and adult patients, newborn screenings, heel sticks, glucose testing, coordinating the synagis program for eligible pediatric patients, HIV pre/post Counseling and testing, tuberculosis testing, scheduling appointments, processing referrals, Organizing and maintaining patient medical records, phone triage for pediatric patients, Lab duties, training new employees to the policy and procedures in the pediatric Dept., Insurance verification, EMR, etc.

Additional Experience:

Certified Medical Assistant Pre-Op and Lab Coordinator

Baltimore Medical Systems

8/2002-10/2007

Patient Coordinator/ Front desk Billing/Coding

HRS Duval County Public Health Dept.

2000-2002

Certified Medical Assistant HIV Pre/ Post Counselor

HRS Duval County Public Health Dept.

1995-2000

Certified Medical Assistant

Navcare Clinic

1990-1994

EDUCATION

UMGC

2016-2021

BA Psychology

Barclay Career College

1989-1990

Certified Medical Assistant

EKG Tech

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