Customer Service Patient Care

Tamika Smith

A: Indianapolis, IN P: 317-***-**** E: ******@***.***

CLINICAN ADVOCATE

Service-oriented healthcare professional with 15+ years of experience working closely with physicians, patients, and families to ensure the highest and most thorough quality of patient care, clinical advocacy, and administrative support. Highly effective communicator and analytical problem-solver recognized for successfully rising to presented challenges in fast-paced, deadline-driven environments. Core Competencies & Technical Skills

Clinician Management Multi-Calendar Management Operational Streamlining Deadline-Driven Time Management Tasks Management Attention to Detail Clerical Skills Patient Care Patient Advocacy Scheduling Professionalism Microsoft Office Suite (Word, Excel, PowerPoint, & Outlook) Typing 65 WPM PROFESSIONAL EXPERIENCE

Gale Healthcare, Remote

Clinician Advocate 06/2022 - 01/2023

Served as an extension of the care team by collaborating with 200+ clinicians to exceed their healthcare goals through calendar management, remaining 100% compliant, mentoring, and providing support with day-to-day challenges.

• Demonstrated the ability to proactively identify and assimilate quality improvement processes into practice for Clinicians resulting in 100% service excellence for patients served.

• Oversaw 200+ Clinician’s calendars weekly, prioritizing calendar management initiatives by identifying and reserving shifts that match the Clinician’s availability.

• Strengthened the compliance efforts of Clinicians by continuously monitoring state credential requirements and activation status to prevent and reduce improper conduct.

• Trained and developed 25-50 Clinicians in providing world-class service to patients, abiding by corporate policies, utilizing mobile applications, and managing professional calendars. Brightree, Remote

Patient Success Representative 02/2021 - 06/2022 Accomplished Customer Service Specialist quickly and accurately, understanding customer needs and consistently providing outstanding customer service. Admired for taking the initiative to improve efficiency, introduce new processes, and author fresh ideas and always willing to go the extra mile to ensure 100% patient satisfaction.

• Placed and received 25+ calls per hour from medical equipment patients requiring resupply of sleep therapy products while meeting all-time service, quality, and productivity goals.

• Maintained error-free notes and recordings regarding patient conversations by adhering to company standards and guidelines.

• Engaged with patients, listened to concerns, resolved issues, and remained knowledgeable of products offered, resulting in better care, personalized solutions, and patient retention. T

Tamika Smith Page 2

P: 317-***-**** E: ******@***.***

ADDITIONAL PROFESSIONAL EXPERIENCE

Community Hospital Munster, IN

Surgery Scheduler 04/2018 - 02/2021

Detail-oriented Surgery Scheduler for a busy Community Hospital deeply committed to providing the highest quality of clinical care and exceptional patient care.

• Scheduled 20+ surgical procedures daily, ensuring that all of the appropriate clinical and insurance coding information was collected for the scheduled surgery.

• Received, on average, 15+ requests to schedule procedures from physicians’ offices and confirmed the process according to hospital guidelines.

• Created an efficient template for calls, prioritized initial patient contact, and provided accurate information in a secured database for all departments to view, resulting in open communication with all departments.

• Answered phones professionally and courteously, completed post-op data entry, distributed the daily surgical schedule, and finalized departmental filing.

• Remained knowledgeable of medical terminology and familiar with medical diagnostic procedures and healthcare billing requirements.

IU Health Indiana University Health Indianapolis, IN Administrative Assistant Surgery Scheduler 12/2005 - 06/2017 Clerical coordinator scheduling transplant surgeries for three physicians while managing patient appointments, answering multi-phone lines, maintaining patient medical records, and working with multiple insurance companies for medical billing and procedure authorizations.

• Scheduled 25+ surgical procedures daily, obtained pre-operative testing, communicated surgery orders, and collected necessary documentation.

• Maintained the surgical scheduling system, completed patient paperwork, and contacted instrument representatives to order instruments for surgical procedures. EDUCATION & CREDENTIALS

Wesleyan University, Marion, IN

Associate of Arts in Business

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