Abigail Savary Brooklyn, NY ***** • 516-***-****

adyvpu@r.postjobfree.com

Position in customer service where my education and extensive experience will add value to the company. I’ve worked for multiple retail companies and within the hospitality industry where I was able to showcase my strengths, learn from my weaknesses and keep growing in knowledge. I got the opportunity to move to higher positions through promotions at some companies and even train new employees through my passion and expertise. I was looked at as a trustworthy leader and I hold on and display those characteristics with me today, wherever I go.

Skills, Expertise, and Character

Strong interpersonal skills including: active listening, conflict resolution, nonverbal communication and public speaking. Exceptional communication skills including: training other employees, giving and receiving feedback, confidence, friendliness, integrity, and approachable body language. Outstanding customer service skills including: empathy, stress management, product knowledge, teamwork, problem solving, patience, time management, up-selling, multitasking, persuasion, positivity and self-control.

Professional Experience

Puma, Manhattan New York (09/19 - 4/22)

●Helped unpack over 100+ shipment boxes during a 2 week period for the grand opening of the flagship location.

●Assisted customers daily in Womens, Kids, and Mens departments by getting the selected items they were interested in and up-selling additional items/accessories.

●Helped set up in store bi-weekly events in the custom department by gathering necessary supplies needed for the hands on arts and crafts sessions.

●Learned heat press, laser, and embroidery machines and created custom orders for customers on the spot using those 3 machines with quick turn around for customer pick up.

●Maintained store bathrooms, employee bathrooms, carpets, glass, windows, apparel and sneaker fixtures by sanitizing, dusting, mopping, sweeping, and cleaning daily for a spotless store appearance.

Barclays Center, Brooklyn New York (08/14 - 03/19)

●Scanned and checked all arriving guests tickets for entry into the venue.

●Scanned and checked all tickets in elevator, 40/40 club, and suite level ensuring all guests are headed in the right direction and proper seats.

●Assisted guests in VIP boxes by communicating with room servers and waiters on customer food and beverage requests.

●Opened suite level doors for guests and celebrities daily with a specific set of keys.

Staples, Long Island New York (08/11 - 02/15)

●Cash out and bag customer items quickly, add additional items if necessary and get them signed up for rewards programs if interested.

●Stocked merchandise on shelves end of shift quickly and neatly for next day's opening.

●Process online orders for customers if a particular item in store was out of stock. Gave customers the option for store pick up or shipped to their home.

JCPenney, Garden City New York (08/10 - 12/11)

●Cash out and bag fashion jewelry accessories quickly while asking additional open-ended questions to make sure they are happy with their purchases.

●Organized and replaced floor merchandise by unboxing and refilling fashion jewelry accessories on shelves and fixtures quickly.

●Process online orders for customers if a particular item in store was out of stock. Gave customers the option for store pick up or shipped to their home.

Blink Fitness, Baldwin New York (06/14 - 11/14)

●Helped deeply clean and assemble fitness machines, equipment and gym for the store's grand opening.

●Deeply cleaned floors, machines, and bathrooms daily with windex, disinfectant, mopp, and vacuum to meet company maintenance standards.

●Sanitized machines down after every guest to make sure it's appropriate for the next guest.

Education

Nassau Community College, Garden City New York, Major: Liberal Arts

Degree Type: Associates.

Relevant coursework that I thoroughly enjoyed and succeeded in: Journalism, marketing, communications and public relations.

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