Chauntae Royster

**** ******** ******

Philadelphia, PA 19142

adyvpb@r.postjobfree.com

1-267-***-****

Over seventeen years of experience working in various facets of the Juvenile Justice System, Department of Human Services, Children, Youth and Family Service and Adult Services. Knowledgeable of the sanctuary model, CBT, DBT techniques; Specializes in trauma informed care. Currently I am eager to explore new opportunities to support, enhance, educate and empower our youth and their families. My mission and passion is to serve, educate and support families from diverse backgrounds. My life experience and career, have empowered me to make effective and long term changes within the low income communities and clients that I served. I've had the privilege of working with children and adults with IDD, Substance abuse disorders, physical, mental and emotional disorders, as well as housing and domestic violence issues. I efficiently coordinated services, provided support, provided means of transportation and efficient follow-ups. I am very personable, understanding and compassionate,and have the ability to pay attention to detail. I always ensure open and effective communication between families and community organization. Advocating for services that will potentially assist the family to elevation. Providing families with resources, finding and exploring natural supports and teaching older children and adults how to maintain a healthy lifestyle that will allow them to be successful and self-sufficient. Excellent ability to problem solve, strong work ethic, outstanding time management skills, and exceptional case management abilities, with notable deescalation skills. Currently possessing high supervisory skills, knowledge and understanding of Microsoft, PowerPoint, Excel, along with several different state affiliated systems.

Work Experience

Property Manager

Tioga Luxury Apartments

October 2022 to Present

Work daily with the management of buildings, including maintenance services and outside contractors/vendors, keep records of payments. Supervising three employees, handling payroll and providing daily instruction while having direct contact with all residents, vendors and contractors. Referencing concerns/requests pertaining to any/all building related issues. Contacting and placing service orders with maintenance staff or specialty vendors/contractors. Reviewing all contracts for compliance and cost control; Performing quality assurance and inspections for each of the units to ensure proper maintenance, adherence to contract specifications, and compliance with City standards. Maintained a thorough knowledge of all property management documents (Bylaws and Declarations, Rules and Regulations, certificates of insurance, vendor contracts) while operating the properties in accordance with these documents. Performed miscellaneous job-related duties as they arose to ensuring all tenant or building issues and policies were addressed in a timely fashion. Assigned task to staff daily. Handle all the owners calls and appropriately directing owner, vendor, city program or tenant of next steps. Handle all emergency issues after-hours associated with properties or as needed. Deescalated major and minor problems, provided referral for tenants with D&A issues to community programs as well as providing needed resources for financial support for rental payments.

CUA Case Manager

Northeast Treatment Center - Philadelphia, PA

December 2021 to November 2022

Daily assisted families in developing parenting practices, addressing life skills, substance abuse issues, DV, housing and early intervention for needed children. Actively reducing in home safety risks and enhancing ability to provide a nurturing environment for families. Carried a constant case load of 13-15 family at a time. Conducted intakes, discharges and performing state required assessments to determine client need. Providing home, school and community visits to assess need and assist in accessing resources while developing a comprehensive service plan to facilitate access to additional resources as needed. Scheduled and conducted biweekly team collaboration with other components of youth and family services, while providing on call services to identified families. Provided written and oral report to Department of Human Services as well as Family Court(3-4 times weekly at times). Provided Court testimony an family compliance or lack of. Advocating for families and always ensured the safety, well-being and permanency of all case assignments. Conducted, Scheduled and lead FGDM meeting, Crisis Response Meeting, Family Teaming Conferences, etc while maintaining accurate and up to date documentation pertaining to the families and the implemented services.

Mental Health Worker II

PATH, Inc. - Philadelphia, PA

May 2018 to September 2021

Provided initial and on-going comprehensive assessments of identified families and youth(18 and younger). Conduct individual, family, and group therapy with identified families while working collaboratively with assigned therapists to provide comprehensive services and resources. Provided 24/7 beeper coverage on a rotating basis to handle after hours emergencies. Delivered services in a manner convenient to families which included evening and weekend service provision. Attended and consulted with psychiatrist on a regular basis to advocate and ensure child received proper and attend psychiatric appointments with the youth and family. Collaborate on a regular basis with all systems involved with the youth and family. Provide on going role modeling to youth and families. Develop and implement socialization and daily living skills training and activities for the youth and family. Provided case management services and linkages to all needed services for the youth and family.

Case Manager II

Turning Points for Children - Philadelphia, PA

July 2017 to April 2018

Maintained a caseload of thirteen families at a time, provided counseling, referrals, interventions placement and/or adoptive services for families. Conducted home visits to families; Observed and gathered information to determine nature, severity and or potential of possible harm to household members. Evaluated and monitored families to ensure proper services were provided. Completed Safety and Risk Assessments, Single Case Plans, Out of Home and schedule Office Visitations, assessed and completed all court required and Department of Public Welfare assessments and evaluations for all caseload families. Made appropriate referrals for mental health, substance abuse, medical and dental services as well as IDD, housing and employment resources. Prepared and testified at court hearings in regards to the families' progress, and or non-compliance putting in place judges rulings when necessary. .

EARN Workforce Advisor

PA Career-link - Philadelphia, PA

August 2016 to July 2017

Successfully navigated a caseload of over 80 Career Seeking adults. Assessing for MH, SA or DV issues, retention of employment concerns while providing resources as needed. Met with Career Seekers daily ensuring job readiness by addressing their personal challenges, concerns or barriers; Implemented Philadelphia Works Policies as well the Department of Public Welfare procedures. Monitored Career Seeker time and attendance and provided Clients with job leads, transportation and all needed resources. Called employer to verify client's employment. Submitted documentation on a daily basis. Encouraged clients to overcome barriers. Provided Resources that could advance Clients to obtain sufficient employment.

Youth Officer

Chester County Youth Center and Shelter - West Chester, PA

February 2014 to April 2015

Maintained a safe and secure environment for all detainees under the Jurisdiction of Chester County Court, and shelter residents from the Department of Children, Youth and Family. Documented residents and detainees progress submitting hand written case notes to the Chester County Magistrate to inform of program advancement. Fostered the social, emotional and physical development of residents. Provided one -on- one time to better understand each resident individually and provided the on site Psychologist with current and truthful fact, behaviors and trauma. To make sure the children received accurate psychology treatment Assessed and assigned new admissions proper living quarters; documented all information per state regulations. Discharged and followed up with shelter residents and families to follow-up and see if additional support or resources were needed.

Program Coordinator

Carter's Child Care and Learning Center - Upland, PA/ Wilmington, DE

October 2012 to January 2014

Supervised over 8 staff daily; Interacted with behavioral children, coordinated events for the youth as well as the families in need. Provided continuous staff training, mandated by the Department of Public Welfare and State guidelines. Prepared and documented weekly reports for director to discuss how the facility can meet the needs of the parents and children. Provided resources to families while creating a nurturing environment for the children, family and staff. Scheduled and held monthly meetings with the owner to discuss program progress. Successfully implementing needed extracurricular activities, to keep the children off the streets. Established a summer lunch program for the community, along with a summer camp.

Detention Officer

Delaware County Juvenile Detention Center - Lima, PA

January 2007 to May 2008

Searched residents and their living quarters and inspected facilities and children cells for unsanitary conditions, contraband, fire hazards, and any evidence of rule infractions. Deescalated disputes between residents and enforced DC regulations through interpersonal communication skills and the use of progressive sanctions such as loss of privilege, write ups,etc. Documented and submitted daily activities log, reported security breaches, disturbances, violations of rules, and any unusual occurrences then given to Delaware County Juvenile Division monthly.

Educational Background

Bachelor of Arts in Criminal Justice

Neumann University - Aston, PA

Graduated in May 2008

Contact this candidate