Customer Service Data Entry

Yamini Jinkala

224-***-**** / ********@*****.*** / Northbrook, IL 60062

SUMMARY

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding coaching and motivating employees.

SKILLS

-Operations Management - Operational improvements

-Business Development - Customer Service

-Business Planning - Staff Management

-Performance Oversight - Staff Development

-Action Plans - Productivity Improvements

-Budget Preparation - Profitability Optimization

-Policy Enforcement - Financial Management

-Leadership Skills - Decision Making

-Leadership Development - Revenue Generation

EXPERIENCE

District Manager of Burger King from April 1990 – June 2023 in Chicago, IL

-Drove district growth though program quality, sales initiatives and customer service.

-Worked with direct reports to develop and implement action plans, improving operating results.

-Maximized branch revenue by optimizing daily operations.

-Prepared locations for audits by analyzing marketing and inventory reports.

-Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

-Resolved customer complaints regarding sales and service.

-Coached, developed and motivated team to achieve revenue goals.

-Built sales forecasts and schedules to reflect desired productivity targets.

-Prepared budgets and approved budget expenditures.

-Cultivated positive rapport with associates and team leadership.

-Supported sales team members to drive growth and development.

-Reviewed operational records and reports to project sales and determine profitability.

-Oversaw regional and local sales managers and staff.

EDUCATION AND TRAINING

Data Entry LANGUAGES

High School Diploma English – Hindi - Telugu

ZPHS in India from March 1984

CERTIFICATIONS

SERV safe and licensed proctor (2020)

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