Microsoft Office Customer Service

Kayla Malley

Phone: 612-***-****

Email: **********@*******.***

LinkedIn Profile: www.linkedin.com/in/kayla-malley

OBJECTIVE

Looking to establish a career with a company offering advancement opportunities and prioritizes collaborative work environments.

SKILLS

Project Management and Scheduling

Staff Management, Training, and Recruitment

Strong Organizational, Technical, and Interpersonal Skills

Extensive Customer Service and Administrative Experience

High Workplace Adaptability

Robust Innovative and Conflict Management Skills

Proficiency with MS Office

EXPERIENCE

March 2023 – July 2023

Production Support Technician at Novidan Inc

Manage process improvement, implementation, and optimization

Utilize tools such as Microsoft Office, SharePoint, ShipStation

Manage 200+ key production documents including creation, maintenance, implementation/training, and storage.

September 2021 – March 2023

Contingent Worker Onsite At 3M Center in Display Materials and Systems Division

Lab Technician II, Pride Now

Write detailed procedures, test methods, and training material

Dedicated workplace leader, employee trainer, and mentor

Process improvement and implementation

Utilize tools such as Microsoft Office, PLM, and IMB Notes for task management, resource allocation, and prioritization

Perform material deterioration processes and mechanical procedures

May 2021 – October 2021

People Ready, Account Manager Onsite at Target Field

Managed 20+ on-demand employees at various stadium sites onsite at Target Field

Utilized Microsoft Office, Good Hire, and Job Stack for recruitment processes, staff allocation, performance tracking, and payroll

Facilitated positive customer relations through effective decision-making processes

Increased employee retention by extensive efforts in improving work environment

May 2016 – May 2021

Contingent Worker Onsite At 3M Center in Display Materials and Systems Division

Lab Research Engineer II, Aerotek, 06/2020 – 05/2021

Wrote detailed procedures, test methods, and training material

Dedicated workplace mentor

Utilized tools such as Microsoft Office, PLM, and IMB Notes for task management, resource allocation, and prioritization

Performed material deterioration processes and mechanical procedures

Team Supervisor, EASi LLC, 02/2018 – 06/2020

Supervised 30 statement of work contingent employees

Reduced turnover by 10%

Conducted interviews and monthly 1:1’s, as well as mid and end of year reviews

Utilized Microsoft Office and Lotus Notes for task management, resource allocation, prioritization, and performance tracking

Outlined, implemented, and enforced policies of both the contract employer and client (3M)

Prepared and handled confidential information with professional integrity

Lab Technician I, EASi LLC, 05/2016 - 02/2018

Performed material deterioration processes and mechanical procedures

Managed disposal of hazardous waste and confidential materials within labs

Statement of Work contract

EDUCATION

May 2022

Bachelor of Management and Leadership, Concordia University- Saint Paul

May 2015

Associates of Art: General Education, North Hennepin Community College

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