Sales Representative Customer Service

Lenora Woods

Frisco, Texas ***** • 469-***-**** • *********@*****.***

Professional Summary

Efficient professional with 27 years of experience and a proven knowledge of customer needs assessment, customer retention and direct mail marketing. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.

Skills

Client Satisfaction,

Microsoft, Excel

Outlook

Microsoft Office

Customer Satisfaction

Information Verification

Inside Sales

Scheduling

Reservation Coordination

Work History

CHARTER SALES REPRESENTATIVE, 02/2019 to 11/2022

Greyhound Lines Inc

Conferred with department heads to plan charter services and secure information on equipment and customer specifications.

Prepared charter accounts to set up booking arrangements, and payment options.

Planned and directed drivers on charter pickups and destination for the clients.

CLAIMS EXAMINER, 03/2018 to 02/2019

Greyhound Lines Inc

Interpreted terms of insurance policies to determine validity of claim.

Conducted research to gather information supporting or refuting claims.

Corrected processing errors by reprocessing, adjusting and recouping claims.

Paid claimants amount due according to settlement agreements and company procedures.

PACKAGE EXPRESS SALES REPRESENTATIVE, 01/1999 to 03/2018

Greyhound Lines Inc

Worked with management teams to develop annual sales plans, goals and targets.

Adapted to and remained flexible in changing, fast-paced work environment.

Trained newly hired sales team members regarding company procedures and standards.

Developed and maintained strong customer relationships and networks within designated sales territory.

Tracked packages and set up deliveries to commercial businesses or individual residences.

Provided product information to customers and aligned products with customer needs to boost satisfaction.

Retained excellent client satisfaction ratings through outstanding service delivery.

Followed up with customers after sales to gain feedback.

Managed customer accounts to secure customer satisfaction and repeat business.

Trained and mentored new sales representatives.

TELEPHONE SALES AGENT, 05/1996 to 01/1999

Greyhound Lines Inc

Asked relevant leading questions to understand customer needs.

Built immediate rapport with clients through friendly and engaging conversation.

Followed prepared sales script to provide accurate information about products price, features and benefits.

Extended customer subscriptions, offering discounts and promotions to facilitate high customer retention rates.

Asked questions by following specified outline on questionnaires.

Explained products and services and prices and answered questions from customers.

Adjusted sales scripts to better target needs and interests of specific individuals.

Called from potential customers who had been solicited through advertisements.

Education

DIPLOMA: 05/1978

Forest Brook High School - Houston

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