Customer Service Representative
Resume:
Jeida Rogers
San Antonio, TX 78244
*************@*****.***
SKILLS
Interactive Communication Skills, Conflict Management, Product Promotion, Customer Engagement, Sales Expertise, Food Preparation/Safety, Point of Sale Knowledge, Chat Support, Telephone Etiquette, Cash Handling, Technical Support, and Customer Support.
EXPERIENCE
Wendy’s, San Antonio, TX - Crew Member
August 2017 - August 2018
●Collaborated with team members to complete efficient work and bring in top hauls
●Maintained high levels of productivity by efficiently cleaning and washing all equipment
●Counted cash in register drawer at the beginning and the end if shift
●Maintained current knowledge of store promotional and highlighted sales to customers
●Educated customers on promotions to enhance sales
Domino’s, San Antonio, TX - Crew Member
January 2019 - April 2019
●Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
●Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality.
●Collaborated with the manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
●Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
●Provided product information and menu item explanation in consideration of dietary restrictions.
●Answered about 50 phone calls per day to take to-go and delivery orders, successfully delivering 80% of orders within 30 - 45 minutes.
●Cleaned food preparation areas, tools, and equipment.
●Wiped down counters and food prep stations using bleach and clean cloths.
●Assisted guests, including offering personable greetings and taking orders.
●Performed cash register operations by applying coupons, giving customer totals, and handling cash and credit card payments.
Texas Health and Human Service Commission, San Antonio, TX - Customer Care Representative
June 2020 - January 2021
●Provided a high level of quality control, eliminating downtime.
●Kept customer and system account information accurate and current to support timely resolutions for all concerns.
●De-escalated customer issues with proven conflict mediation and problem-solving abilities.
●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
●Documented customer inquiries and feedback, including service delivery suggestions in the company database.
●Observed confidentiality and safeguarded all patient-related information.
●Updated daily logs to track information movements.
Family Dollar, San Antonio, TX - Cashier
June 2021 - December 2021
●Janitorial duties such as mopping, sweeping and wiping the counters
●Maintained productivity by replenished supplies, assisted customer and run the cash register
●Counted drawers and giving out exact change
●Maintained knowledge of promotions, sales and where everything is located
●Pushed seasonal items when available to keep sales high
IBEX, San Antonio, TX - Customer Service Representative/ Technical Support
December 2021 - January 2023
●Provided email, chat and telephone support for different campaigns
●Conflict management with assisting customers over the phone and social media aspects
●Assist customers with troubleshooting and problem solving to get them the best resolution
Safe Ride Health, San Antonio, TX - Customer Service Representative/ Technical Support
January 2023 - Current
●Provide customer service over the phone to efficiently book rides for patients
●Proficient at HIPAA verifying patients before discussing anything
●Time management with Average Call Handle time to successful help member as fast as possible
EDUCATION
Karen Wagner High School, San Antonio, TX - High School Diploma
August 20 - May 2019
GPA of 3.55
Graduated in the top 25% of the class
Member of the IMPACT team in biology
AWARDS
Student Of The Month- In English class I was awarded student of the month during November
VASE Medal- In my Art 2 class
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