Customer Service Human Resources

EUNICE EMMANUELLA ASEMOTA

090******** ***************@*****.*** Oniru, Lagos State Female

PROFILE SUMMARY

Highly resourceful individual with fascinating expertise gained through 3 years work experience as HR Assistant, Front Desk Officer, Events Reporter, and Customer Service Rep. Possess in-depth knowledge of the human resources management and administrative support operations. Proven capabilities of building strong customer relationships, driving brand loyalty, improving customer engagement, and maximizing revenue. Familiar with MS office suite (MS Word, Excel, PowerPoint, Outlook) and the ATS. Seeking the opportunity to utilize my potential in your organisation for the purpose of career development and achieving commendable organizational goals.

CORE SKILLS AND COMPETENCE

Excellent communication, active listening, leadership, problem-solving, analytical, teamwork, organizational and time management skills.

Creative thinking skills and ability to demonstrate enthusiasm and a driving passion for delivering excellent HR, Administrative support, and customer service.

Detail-oriented with ability to develop procedures to improve the efficiency of company operations, and manage weekly check runs.

Proficiency in computer, data entry, effective scheduling, typing, phone handling, recordkeeping and documentation.

WORK EXPERIENCE

HUMAN RESOURCES ASSISTANT JANUARY 2022 — PRESENT Skysat Technologies Nigeria Limited.

Improves productivity by assisting the HR Officer on internal and external HR-related inquiries or requests.

Performs a variety of human resource functions; trains new hires and conducts pre-employment briefings.

Reviews human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Ensures confidentiality of all personnel, office, and employment records; and provides administrative support with office management, documentation, payroll, calendars, and meeting schedules.

FRONT DESK OFFICER FEBRUARY 2020 — DECEMBER 2021 Skysat Technologies Nigeria Limited.

Contributed to administrative support tasks such as proofreading, transcribing, handwritten information and operating calculators or computers to work with pay records, invoices, and balance sheets.

Scheduled appointments and maintained updated appointment calendars, filed and maintained records.

AREAS OF EXPERTISE

Corporate communication

Recruitment & onboarding

Applicants tracking system

Information management

Employee management

Organizing & prioritizing

Front desk management

Documentation & filing

Database management

Administrative support

Customer engagement

Budget management

Emotional intelligence

Complaints handling

Profit maximization

Strategic planning

Human resources

Customer service

Phone etiquette

Report handling

Scheduling

Data entry

Research

TECHNICAL SKILLS

MS Office Suite

(Word, Excel, Outlook,

PowerPoint)

Zoom software

Google calendar

Google meet

Collected, sorted and distributed mail messages, handled inbound and outbound calls, and fostered excellent customer and staff relationships. EVENTS REPORTER FEBRUARY 2018 — JANUARY 2019

Nigerian Tribune Newspaper.

Singled out as one of the most prolific writers and productive story contributors among reporting staff. Never failed to meet a deadline.

Provided compelling coverage of both anticipated and spontaneous news for print and online media.

Conducted regular interviews and built and maintained an extensive network of sources, including the identification and development of emerging stories.

Earned commendations for excellence in writing, reporting, photojournalism and infographics.

CUSTOMER SERVICE REPRESENTATIVE (NYSC) DECEMBER 2016 — OCTOBER 2017 Diadem International Cleaning Service.

Preserved revenue streams by utilising strong communication and negotiation skills resulting in excellent customer service.

Resolved customers' dissatisfaction, and maintained 70% customer satisfaction for Diadem International.

Maintained activities regarding sales, customer relationship management, and revenue maximization.

EDUCATIONAL EXPERIENCE

BACHELOR'S DEGREE (B.Sc) in INTERNATIONAL RELATIONS (2.1) 2016 Ecole Supérieure d' Administration d' Économie.

WEST AFRICAN EXAMINATION COUNCIL 2011

CERTIFICATION/TRAINING

DIGITAL LITERACY CERTIFICATE (MS WORD, EXCEL, POWERPOINT) 2018 HiiT Computer Training Institute.

FRENCH LANGUAGE CERTIFICATE 2017

ICS French Consult Limited.

Emailing

Slack

ATS

LANGUAGE

English

French

REFERENCE

Available on request

Contact this candidate