Customer Service Representative
Resume:
Kierstin Pedone
********.******@*****.***
Mulberry, Fl 33860
I am looking to obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect. I am a hardworking candidate who is skillful in providing excellent customer service. I excel in resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. I have extensive experience in using multiple communication channels, including phone, email, and web chat. My interpersonal skills are strong, with an ability to lead and motivate a team to success. Prior to working towards a Bachelors in Communications, I was working on a BSN in Psychology, I do have a healthcare background and knowledge base. However due to personal reasons I chose to make a change in my career path.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Culligan Water
February 2021 - Present
●Assign Service Technicians daily jobs
●Answer calls for customers regarding updates and scheduling
●Create daily technician reports
●Enter times for payroll for technicians
●Organized service tickets daily scheduling
●Create client accounts
●Understanding client needs
●Persistent with achieving client's demand
●Self sufficient
CASHIER
Publix
December 2017 - March 2021
●Providing premier customer service
●Assisting in all customers' needs/request
Education
COMPLETED COURSEWORK TOWARDS
DIPLOMA
Plant City High School, Plant City, FL
COMPLETED COURSEWORK TOWARDS
BACHELOR'S DEGREE IN COMMUNICATION
Grand Canyon University, ARIZONA
Skills
●Report Preparation/Creation
●Business Development Understanding
●Account Management
●Customer Relations
●Microsoft Excel
●Microsoft Word
●Customer Consulting
●Google Docs
●Critical Thinking
●Problem-Solving Ability
●Schedule Mastery
●Conflict Resolution
●Customer Data Confidentiality
●Computer Proficiency
●Record keeping Strengths / Customer Data Confidentiality
Contact this candidate