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Resume:
NIKEIA
COLLIER
PROGRAM MANAGER
************@*****.***
Richmond, Ca 04804
CONTACT
Highly experienced individual with
proven success in leading complex,
multi-disciplinary projects. Adept in
introducing innovative solutions to
optimize organizational
performance and promote emerging
technologies. Exceptional ability to
define project objectives and ensure
successful completion on-time and
within budget. Proven track record
of collaborating with stakeholders
and team members to ensure
successful product launches and
customer satisfaction. Hardworking
professional offers demonstrated
success in leading teams and
managing projects to successful
completion. Skilled in problem-
solving and conflict resolution, with
a strong focus on customer service
and satisfaction. Proven track record
of developing and implementing
successful strategies to optimize
CAREER OBJECTIVE
Program Manager
Salvation army, San Francisco, Ca
Office Manager
Raevyn Motion, Oakland, Ca
Delivery Truck Driver
Javolin Logistics, Fremont, ca
EXPERIENCE
March 2022 - Present
• Developed programs supporting organization's strategic direction. Improved customer engagement through relationship management and timely communications.
•
Analyzed program performance and identified areas for
• improvement.
Attended networking events to identify program opportunities and develop product lines.
•
January 2005 - Present
• Implemented office procedures, creating streamlined processes. Supervised administrative staff, driving front office operations and
• continuous workflow.
Resolved customer inquiries and complaints with timeliness and professionalism.
•
Responded to customer inquiries via phone or email in a professional manner.
•
Managed day-to-day operations of the office, such as ordering
• supplies, maintaining equipment and managing calendars.
• Assisted in recruiting, onboarding and training new employees. Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
•
Optimized office policies, meeting internal needs while upholding
• organizational standards.
• Utilized excellent organizational skills to prioritize tasks effectively. Prepared reports summarizing operational activities for upper management review.
•
Resolved conflicts between staff members through mediation or
• other methods.
February 2020 - November 2021
Managed time efficiently by planning routes ahead of time for multiple stops.
•
Performed pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
•
performance, increase efficiency,
and improve quality. Experienced in
budgeting, forecasting, and financial
management. Dynamic leader with
strong background contributing to
process improvements and
changeimplementation. Skilled
analyst and problem-solver focused
on eliminating operational gaps
andoptimizing services. Provide
team members with the knowledge
and tools to succeed in fast-
pacedenvironments. Proactive
professional with [Number] years of
experience and proven knowledge
of customer-driven management,
entrepreneurial leadership, and
long-range planning.
Assistant Foreman
Pacific construction, San Francisco, Ca
Delivery Driver
Fed Ex, South San Francisco, Ca
Maintained courteous demeanor while interacting with customers over the phone or in person.
•
Successfully navigated unfamiliar routes using GPS navigation
• systems or maps.
March 2016 - June 2019
Performed administrative duties such as ordering supplies, scheduling maintenance appointments.
•
Ensured compliance with safety standards and regulations while promoting an injury-free workplace.
•
Maximized resources by coordinating schedules of workers
• efficiently while minimizing overtime costs.
Worked closely with upper management to develop strategies that improve overall operations within the company.
•
Conducted daily inspections to identify potential issues or hazards before they become a problem.
•
Collaborated with other departments to coordinate activities across
• multiple locations.
Managed projects from conception through completion; delegated tasks accordingly.
•
Communicated effectively with all levels of the organization regarding progress updates and changes.
•
Monitored staff performance, identified areas for improvement and
• took corrective action as needed.
Successfully managed a team of up to 10 employees in a fast-paced environment.
•
• Resolved customer complaints promptly in a courteous manner. Implemented quality control processes to ensure products meet
• established standards prior to delivery.
Analyzed data and created reports on production levels, inventory management and personnel issues.
•
May 2014 - February 2016
• Checked delivery addresses and verified correct package delivery.
• Utilized relevant map programs and GPS systems to navigate routes.
• Adhered to delivery schedules and deadlines.
Retrieved materials from warehouse or other locations to accurately fill customer orders.
•
Considered traffic congestion and weather conditions to determine
• best routes.
• Confirmed all packages were properly labeled.
Communicated effectively with dispatch personnel to receive instructions for next delivery route.
•
Organized inventory in an efficient manner while loading and
• unloading cargo into delivery vehicles.
Prepared and made deliveries to customer accounts on assigned routes using company vehicles.
•
Drove company vehicle on assigned routes to make deliveries to customers.
•
Conducted regular pre-trip inspections of truck equipment such as tires, lights, brakes, gas, oil, and water levels prior to departure from facility.
•
Certification In Clinical Medical Assisting
UCSF, San Francisco
Certification In Public Health
Jewish Vocational School, SanFrancisco
GED
South East community college, San Francisco
EDUCATION
March 2014
June 2013
June 1997
SKILLS
• Budget Coordination
• Vendor Management
• Program Leadership
• Critical Thinking
• Policy and Procedure Improvement
• Conflict Resolution
• Effective Negotiations
• Good Judgment
• Attention to Detail
• Monitoring and Evaluation (M&E)
• Multi-Operations Management
• Community Outreach
• Individual Instruction
• Logistics Operations
CERTIFICATIONS
• CPR
• Fork Lift
• Public Health
• California DL
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