Customer Service Representative

WEALTHY HALL

Phone Number 773-***-****

Email adyv9u@r.postjobfree.com

Address Chicago, IL 60649

EXPERIENCE

Customer Service Specialist

Dell Investors, Chicago, IL Mar 2020 - Mar 2023

Customer Service Representative

Target corporation, Oaklawn, IL Sep 2019 - Jan 2020 SKILLS

CERTIFICATIONS

REFERENCES

CONTACT Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Addressed customers courteously using suitable methods and problem-solving skills. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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• Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

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• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• POS Systems and Ordering Platforms • Customer Service and Assistance

• Cash Register Operations • Valid Driver's License

• Team Meetings • Invoice Preparation and Processing

• Data entry

References available upon request

Contact this candidate