Customer Service High School
Resume:
KIMBERLY
MALONE
CUSTOMER SERVICE
REPRESENTATIVE
********@*******.***
Euless, Texas 76039
CONTACT
Ambitious individual with proven
track record of launching successful
businesses, establishing and
managing operations, and driving
financial results. Respected leader
who is adept at cultivating
relationships with customers and
employees, and motivating teams to
work together to achieve business
objectives. Exceptional problem-
solving and communication skills,
with a focus on creating customer-
centric solutions to drive business
growth. Motivated professional with
a commitment to top-tier
performance. Strong leadership and
motivational skills in addition to a
focus on customer satisfaction.
Maximize quality assurance through
compliance with regulatory
guidelines and training initiatives.
Unwavering commitment to
CAREER OBJECTIVE
Owner
Precise Precision General Srv, Fort Worth, TX
Medicare Billing Specialist
Quest Diagnostics, Irving, Tx
EXPERIENCE
March 2012 - Present
Managed the daily operations related to customer service, inventory management, and marketing.
•
Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
•
Defined strategic plans and kept business on track to meet
• objectives.
Negotiated contracts with suppliers to reduce costs while increasing quality standards.
•
Negotiated contracts and agreements with business partners, vendors, and customers.
•
Recruited, trained, evaluated, and supervised staff members in
• accordance with company policies and procedures. June 1998 - April 2008
Assisted in the development and implementation of new policies related to Medicare billing practices.
•
Conducted regular audits of accounts receivable balances to verify accuracy of payments received.
•
Provided customer service support for patients seeking assistance
• with billing inquiries.
Coordinated with other departments to ensure timely payment of bills.
•
Verified eligibility status for Medicare beneficiaries prior to submitting claims for reimbursement.
•
Collaborated with healthcare providers to update coding information
• as needed.
High School Diploma
Trimble Technical High School, Fort Worth
EDUCATION
May 1989
SKILLS
customer satisfaction, with the
ability to build productive
relationships, resolve complex
issues, and win customer loyalty.
• Contract Negotiation Expertise
• Team Oversight
• Profit and Loss Analysis
• Client Service
• Coaching and Mentoring
• Verbal and Written Communication
• Hiring and Staffing
CERTIFICATIONS
• Medicare
• Medicaid
References available upon request
REFERENCES
Contact this candidate