Pharmacy Technician Customer Service
Resume:
Elizabeth H. Parks
**********@*****.***
Professional Summary
Seasoned health care professional with more than twelve years in the industry. Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in a fast-paced environment. Customer Service focused. Detail oriented.
Experience
Pharmerica, Phoenix, AZ June 2022-May 2023
Fill Technician Supervisor
Leads and trains employees
Schedules multiple departments and workflow
Warehouse duties
Covetrus (RoadRunner), Phoenix, AZ April 2021 – June 2022
Non-Sterile Compounding Technician
Work collaboratively with team members to fill bulk orders and during peak filling hours
Utilize multiple databases to fulfill and track prescription orders sent in from various medical offices.
Avrio Pharmacy, Scottsdale, AZ August 2020 – April 2021
Non-Sterile Compounding Technician
Utilized various systems to compound correct dosing for patients
Performed quality checks on dosing for patients prescriptions to ensure correct dosing and in accordance with health protocols in the facility.
Centene (Wellcare), Tempe, AZ August 2019 – August 2020
Pharmacy Technician
Cross-trained in 7 specialties in order to better service customers both internal and external
Determined coverages for a variety of patients with varying insurance plans based on inbound requests.
Conducted outreach to medical facilities to further research coverage parameters to provide all needed information to document decisions.
Safety Drugs, Phoenix, AZ February 2019 – May 2019
Sterile Compounding Technician
Prepared and reconstituted IV bags for patients for outpatient care
Managed and logged inventory, prepped supply orders for processing
Infinite Care Pharmacy, Scottsdale, AZ October 2017 – February 2019
Office Administer/Compounding Technician
Maintained inventory control of prescriptions at current location and proactively managed supply throughout
Collectively worked with customers and insurance providers to ensure proper billing and payment was correct for both parties, third-party rejections, discrepancies, and cash billing
Processed all ad hoc requests from senior level management within specified timeframe
CVS Pharmacy, Phoenix, AZ October 2015 – February 2018
Senior Lead Technician
Trained junior technicians on internal process and procedures to ensure a smooth operating rhythm
Tracked and maintain inventory counts
Handled customer transactions, prescription, and insurance verifications
Walgreens, Phoenix, AZ November 2014 - October 2015
Senior Pharmacy Technician
Created and implemented procedures to improve back-office efficiency
Managed inventory controls for pharmacy including outdates, excess inventory and mylars
Worked diligently with customers to ensure a positive guest experience
Education
Northern Arizona University August 2017
Major: Public Administration
Paradise Valley Community College May 2008
AZ CPHT February 2009
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